- Integrated a new network system, reducing downtime by 18% and increasing internet speed by 70%, greatly improving digital service access.- Install and update company software and hardware as needed and offer technical support to company staff and troubleshoot computer problems- Installed firewalls, antivirus software, and Microsoft 365 subscriptions, which boosted security by 70% and reduced external attacks by 80%.- Implemented an integrated program that unified all association departments, boosting coordination and operational efficiency.- Developed advanced infrastructure plans that enhanced security and provided a stable technological environment.

- Improving existing programs by evaluating objectives and specifications, reviewing proposed changes, and making recommendations- Helped automate mundane workflows, enhancing the efficiency of the support team by 20%- provide support in a face-to-face capacity, over the phone, or via remote desktop software, helping staff or clients set up systems or resolve issues- Diagnosed and resolved system and network problems, troubleshooting hardware and software faults effectively.