Amal Devaraj Email and Phone Number

Recruited to view, validate the quality of websites and to label information ofimages, videos, product description in a web-based tool.Selecting and gathering the right kinds of data and labeling itappropriately.Manually copy images from various e-commerce websites for input intomachine learning software.Validating of many task types including Text, Attributes, Image and Videofrom different websites for quality.Works in a self directed schedule on a web based tool and maintainedconstant participation and self learning.

Recruited to develop and execute integrated sales and marketing plan for anentrepreneurial company. Spearhead B2B sales and marketing responsibilities,producing company image and marketing materials, managing websitecontent, and propelling new business development.Worked individually and collaboratively with team members to tacticallymarket existing products by evaluating prospective clients and theirneeds while focusing on optimizing costs.Mentor, managed and supervised an inside and outside sales team ofseven employees.Attract new businesses with digital marketing, face-to-faceconsultations, direct mail, and community participation.Preparing reports to communicate results and success of campaigns.Achieved reputation for exceptional customer service and clientretention rates.

Recruited as primary point of contact for responding and resolving technicalissues, order and payment related issues and product queries of North Americanand global customers for Amazon.com, through chat, email and phone support.Assisted customers with their orders and communicate positively in afriendly manner, while taking action to resolve problems quickly.Provided first rate customer service to a wide range of global customers.Taking up responsibilities as a Leader and leading team into success.As a SME trainer - Trained and facilitated new associates with the process.Coordinated various events for the Sutherland and Amazon by conductingthem in a pleasant way to keep the team fresh and energetic.