Hello! I am Amal K S, an IT Support Engineer who has journeyed through diverse tech roles, always driven by a curiosity to solve problems and an excitement for all things tech. I was always fascinated on computers from childhood, leading me down the path of Computer Science Engineering.After earning my degree, I started as a Junior Software Developer, where I sharpened my skills in programming and software development. From there, I moved on to work in IT support roles, eventually becoming a full fledged IT Support Engineer. Working with companies like Lulu Group International has been a thrilling ride. I got the chance to optimize CRM systems, manage backend operations, and keep store systems running smoothly in a fast-paced retail environment.I am also passionate about making tech accessible and solving challenges that pop up in real-time. My knack for troubleshooting and love for client interactions keep me motivated.Through all of this, I have developed a keen interest in balancing technical efficiency with client satisfaction. Alongside my IT career, I have also explored programming, software development, and even in digital marketing. For me, the journey is about continuous learning, solving complex issues, and finding innovative ways to enhance the user experience.
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It Support EngineerLulu RetailDubai, Ae
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It Support EngineerLulu Group International Aug 2023 - PresentLulu Hypermarket, Al Qusais, Dubai, United Arab Emirates✅ Optimizing CRM systems to enhance client interactions and satisfaction and overseeing IT asset lifecycle management, including procurement, inventory, and disposal.✅ Managing backend operations and support for store systems, providing comprehensive technical support for hardware and software issues, ensuring minimal downtime.✅ Assisting with SAP inventory management and data accuracy, maintaining and supporting POS systems (Winchor) to facilitate efficient sales processes.✅ Performing regular maintenance and troubleshooting for network and server infrastructure.✅ Managing and repairing Mettler equipment to ensure operational reliability. -
It Support EngineerLulu Group International Feb 2022 - Aug 2023Lulu Mall, Fujairah, United Arab Emirates✅ Provided comprehensive IT support, resolved hardware, software, and network issues. ✅ Assisted with SAP inventory management, ensured accurate data input and efficient system updates.✅ Managed Point of Sale (Winchor) systems, ensured reliable performance and quick issue resolution.✅ Conducted routine networking and server maintenance, as well as Mettler equipment maintenance, to optimize system functionality and accuracy.
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Dra ExecutiveHdfc Bank Oct 2020 - Nov 2021Thrissur, Kerala, India✅ Managed and executed debit recovery processes for credit card accounts, ensured timely collection of overdue payments.✅ Conducted thorough account analysis to identify delinquent accounts and implemented effective recovery strategies. -
Programming DeveloperFrontline Software’S Mar 2019 - Jan 2020Thrissur, Kerala, India✅ Developed and maintained software applications using Visual Basic and SQL Server, ensured efficient program performance.✅ Designed, tested, and implemented software solutions, followed industry best practices and maintained quality.✅ Provided customer service support, handled troubleshooting and delivered effective solutions to enhance user satisfaction.✅ Assisted in the marketing, installation, and deployment of software products, contributed to successful product launches and client retention.
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Junior Software DeveloperGseven Technologies, Kulipini Technologies Oct 2018 - Mar 2019Thrissur, Kerala, India✅ Managed Microsoft SQL Server, ensured optimal database performance, security, and integrity.✅ Developed and maintained web applications using .NET framework, enhanced user experience and functionality.✅ Led the installation and deployment of software solutions, collaborated with clients and ensured satisfaction.
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Service EngineerFortune Computers Jun 2017 - Sep 2018Thrissur, Kerala, India✅ Performed on-site and off-site maintenance of computer hardware and software, ensured quick issue resolution.✅ Enhanced sales and marketing efforts for IT products, expanded customer base and increased product visibility.✅ Provided technical support and troubleshooting, delivered high-quality service to maintain customer satisfaction.
Amal K S Education Details
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Computer Science Engineering
Frequently Asked Questions about Amal K S
What company does Amal K S work for?
Amal K S works for Lulu Retail
What is Amal K S's role at the current company?
Amal K S's current role is IT Support Engineer.
What schools did Amal K S attend?
Amal K S attended University Of Calicut.
Who are Amal K S's colleagues?
Amal K S's colleagues are John Varughese, Prasad Kartha, Hadi Alhamwi, Dede Supriatna, Laxman Giri, Mohamed Hadi, Jaisai Vk.
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