Amal Mohan Email and Phone Number

Dedicated and customer-focused Service Desk Professional with more than 3 years of experience in providing technical support and resolving complex issues. Proven ability to manage high-volume ticketing systems, ensuring timely and effective resolution of user complaints. Skilled in troubleshooting hardware and software problems, with a strong understanding of ITIL processes. Known for excellent communication skills and a commitment to maintaining high levels of customer satisfaction. Adept at working in fast-paced environments and collaborating with cross-functional teams to improve service delivery.