Oversee daily work order review; follow up on work orders to ensure successful service delivery and customer experience.Maintain liaison with facilities technicians and other management regarding work execution.Execute and document preventative maintenance processes in your office.Assist with small facilities improvement projects and partner with your Manager to execute and communicate about the work.Confidently prioritize projects and maintenance issues to ensure work gets resourced and completed in a timely and successful manner.Manage and process all facilities related invoices ensuring they are paid in a timely manner.Document & track all facilities expenditures within your assigned offices.Assist with quarterly facilities budgets.Interface with different departments and their systems to ensure space is safe, clean, and functional.Assist in meeting or exceeding Site KPIs.Occasionally be on-call for weekend/evening/morning facilities projects and emergencies.Develop and leverage positive working relationships with cross-functional teams.Be responsible for answering, monitoring, and closing office work orders and tickets in a timely manner.Cultivate and maintain a positive working relationship with internal staff, service providers, and property management staff. Provide accurate and prompt assistance to all internal inquiries and requests with a commitment to maintain a spirit of hospitality.Ensure appropriate and prompt follow-up with customers, technicians, and vendors.Interface with Vendors including providing direction/information to vendors, facilities staff and service providers as required to ensure excellent coordination/execution of work within the client environment with minimal disruption.Manage operations to mitigate operational risk.Reports include work order activity, scheduled maintenance, service level compliance, project reporting, incident reporting and training.

- Oversees that the Facilities Management Technical Team's maintenance schedule is adhered unto in a timely manner.- Ensure that the housekeeping team has completed the cleaning as per schedules and necessary checks for the site are done on a daily basis. - Handles client's complaints related to Facilities.- Prepares and updates task lists for each department and coordinate with concerned parties on the status of the pending issues that needs to be resolved.- Monitors and gives timely notification to the Facility Manager regarding expiring documents such as Maintenance Service Contracts, Registrations, Warranties, Guarantees and Dubai Government Agencies' requirements.- In-charge of processing payments for all Subcontractors' service charge invoices.- Coordinates among inter-office departments on behalf of the Facility Manager.- Oversees Subcontractors' staff's attendance.- Oversees and ensures that the office administrative functions of the Facilities Management Department are effectively carried out.- Schedules and confirms regular and emergency meetings of Facility Manager or as required with supplier and subcontractors.- In-charge of preparation of all internal and external correspondence and minutes of the meeting for Facilities Management Department.- In-charge of issuing necessary Purchase Orders for the smooth operation of the site.- Oversees stock-take and Inventory control for the site.- Assist the Facility Manager in preparing department reports, forms, schedules, vouchers and specialized documents related to the Facilities Management Department.

•Created, booked reservations and issued tickets for Air India and Air India Express flights .•Issued travel and hotel vouchers for passengers on overbooked and canceled flights.•Determined flight close-out times and completed and verified flight forms.•Prompt response to passenger complaints regarding ticketing and baggage handling.•Successfully completed Star Alliance training to further develop professional skills.•Checked baggage and collected baggage charges.•Display patience, care and understanding when working with customers.•Updates passengers or ticket agent to advise of changes in flight plan or to cancel or confirm reservation. •May advice load control personnel and other stations of changes in passenger itinerary to control space and ensure utilization of seating capacity on flights

•Provided for the safety and comfort of passengers and satisfied their needs and requests within the limits of sound operational procedures.•Undertaking the pre- flight and post- flight functions.•Handling passengers Check-In procedures.•Acting as Public Relations Executive.•Effective management and reconciliation in Baggage Make-up Area (BMA/BRS), also taken the role of Security Assistant at Baggage Make-up area..•Handling all Boarding Procedures.•Created new processes and systems for increasing customer service satisfaction.•Instruct passengers on all safety and emergency procedures.