Recruitung, training, supervising and appraising staff and maximize profitability and setting sales target including motivating staff to do so. Managing with customer queries and complaints along with managing store budget. Overseeing pricing and stock control. Maintaining statistical and financial records. Ensuring compliance with healthy and safety legislation. Laising with head office.

Developing store strategies to raise customer pool,expand store traffic and optimize profitability. Meeting sales goal by training, motivating, mentoring and providing feedback to store staff. Ensuring high levels of customer satisfaction through excellent service and reports on buying trends, customer needs, profits and more. Conduct personal performance appraisals to assess training needs and build career paths. Reports innovative ideas to increase market share. Deal with issues that arise from staff or customers and store administration's.

Identify and assess customer needs to achieve satisfaction. Generate sales lead, provide accurate valid and complete information by using right method. Build sustainable relationship and trust with customer meeting personal target and call handling, follow communication procedures guidelines and policies. Handle customer complaints and provide appropriate solutions. Keep records of customer interaction, process customer accounts and file documents .

Demonstrating and presenting products and maintaining accurate records. Working towards monthly and annual targets, reviewing sales performance, attending trade exhibition, conferences and meetings. Meeting with clients virtually or during sales visits.