Amal Vasudev Email and Phone Number

Implementation, handling product implementation of SapphireIMS (ITSM, ITAM, IT Automation and Business Service Monitoring)

IT Operations management on Hybrid Cloud & scalable infrastructure • Responsible for executing end to end Technology from inception.• Establishing project timelines, action plans, risk management & change control procedures & monitoring progress against agreed timelines • Managing escalated issues, liaise with global teams, external vendors & business units to resolve issues.

. Managing Teleperformance account /Inox account (Pan India)• Managed cross-functional team of 600 in 40 locations, ranging from entry-levelanalysts to project managers,.

Installation and operation of EWDS (Early Warning Dissemination• System)• Command and Control center modules cum applications for replacement ofexisting IBM-IOC Alert• Customization of Trinity& proposed Applications• Integration with Sensor/ Applications Systems to Trinity& proposed.

Nashik Smart cityProject• Working on role handling Project Management in Nashik Smart cityProject• Leading the coordination between teams on primary deliverables • VendorManagement, BOM Creation & Validation, Pricing Negotiation• Managing client for Technical Issues In project Implementation • Team leadingImplementation in Nashik Smart city• JOC -ATHENE• Managing JOC - Joint operation Center• Managing individual team within JoC of multiple domains• Managing P1 related incidents• RCA responsibility for P1 issues• KRA monitoring for the FTE, Work Scope defining, Leading the in-hand training of onboarded resources.

• Configuration and managing of Cisco devices,Firewall,UTM• Implementation of Windows 2008/2012 Servers• Configuration of windows 2008/2012 Active Directory• Configuration of HA Clustering Environment in Windows• Configuring and Handling of PRTG Network monitoring tool, Antivirus Server, VMSserver, Rack• Monitoring Tools

• Worked in Implementation of Datacenter of Hi-Tec Traffic Enforcement, Trivandrum• Technical support for the Kerala Police Traffic Enforcement Datacenter• System & Network Administration at Kerala Police Traffic Enforcement Data centre• Overall support in the functioning of the Data center

• Worked as network Administrator• Managing desktop L1 issue and closing tickets associated with it.• Managing L1 network related issue.

• Overall Administration of Network & Compute• Environment of Cisco certified campus Managing Active & Passive components

• Worked as desktop support engineer.