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With a over decade of industry experience under my belt, I stand proudly as a seasoned Customer Success Manager, adept at navigating the intricacies of client relationships and driving tangible results. Throughout my career, I've honed my skills in managing teams, fostering growth, and exceeding revenue targets, all while championing the success of our valued clients.My journey in this field has been marked by tangible results, including most recently managing a book of business exceeding $2+ million and growing. But it's not just about the numbers for me. It's about the relationships forged and the trust earned from clients who rely on me to help them achieve their goals.One of my strengths lies in recognizing opportunities for growth and actively upselling services to our existing clients. By understanding their businesses inside out, I've been able to uncover avenues for expansion, driving revenue and strengthening our partnerships along the way.In summary, I am a results-driven Customer Success Leader with a proven track record of revenue generation and process optimization. Armed with a wealth of experience and a passion for driving excellence, I am committed to delivering exceptional value to both clients and stakeholders alike, driving growth and fostering long-term success for all involved.
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Head Of Customer SuccessVntanaCleveland, Oh, Us -
Principal Customer Success Manager, EnterpriseConductor Dec 2021 - PresentNew York, Ny, Us• Managing an Enterprise client portfolio totaling ~$8.1M ARR, ensuring exceptional product usage rates and timely contract renewals.• Developing strategic success plans to achieve client objectives and KPIs, leading efforts for delivering measurable value to Enterprise clients.• Creating highly customized dashboard reporting to communicate success to clients and their stakeholders within the organization.• Identifying and leading upselling and cross-selling opportunities to Enterprise organizations, resulting in increased revenue and client satisfaction (upsell reputation = 40% consistently above initial contract price) -
Senior Customer Success ManagerMilestone Inc 2019 - 2021San Jose, Ca, Us• Managed a portfolio totaling ~$2.2M ARR with both enterprise and mid-sized clients.• Maintained and grew MRR via ROI and upselling.• Worked with clients to establish critical goals while aiding in achieving their digital marketing strategies.• Penetrated new segments through use of strategic marketing initiatives including technical SEO audits (meta descriptions, sitemap restructuring, etc.) and keyword research to achieve optimal ranking and exposure.• Managed all paid media elements including copy and landing page development, campaign setup, A/B testing and optimization.• Set up tracking pixels to ensure unique visitors and target tailored audiences to meet conversional goals.• Assessed customer progress toward goals/KPIs and drove expected results in the areas of adoption, usage, business value and overall relationships. -
Customer Success ManagerBrightedge 2017 - 2019Foster City, Ca, Us• Worked with some of the most recognizable companies to identify opportunities and risks, serving as primary digital strategist and point of contact for medium and enterprise clients with an average ARR ranging between $100k - $1M+.• Identified opportunities and analyzed key performance indicators in the marketplace to improve search visibility, consistently improving engagement resulting in qualified traffic through organic search.• Collaborated closely with international teams and product managers to ensure that the product solution delivers digital marketing business objectives & partner needs.• Responsible for conducting competitive analyses for client online competitors while focusing on trending keywords and phrases.• Leveraged dashboard data and reports to evaluate the degree of success of SEO efforts to develop and recommend initiatives and campaigns to clients.• Led new client onboarding projects to completion, providing marketing strategies, innovation and technical expertise and overall digital marketing consultation. -
Client StrategistAdvance Ohio 2015 - 2017Cleveland, Ohio, Us• Responsible for developing a complete understanding of the Advance Digital advertising ecosystem, recommending effective campaign strategies in response to audience targeting requests from the local market. • Managed a large book of clients and implemented digital strategies for campaigns ranging in $50k-250k in annual investments.• Created and executed successful digital impression campaigns through creative design and strategizing proper behavioral and geographic targeting while launching ads via multiple online channels.• Created and optimized paid search campaigns while utilizing key phrases that align with clients’ business strategies.• Conducted discovery meetings and assisting sales teams in developing strong pre-campaign proposal recommendations.• Provided detailed campaign reporting using multiple platforms and third-party vendor data to discuss ROI for each client’s KPIs.• Consulted in client proposals including generating and evaluating campaign reporting while comparing performance to the client’s desired KPIs and making proactive optimization recommendations. -
Director Of Marketing And Social MediaInflatable Images 2013 - 2015Brunswick, Ohio, Us• Spearheaded redesign and rebranding of two company division websites (www.inflatableimages.com & www.mygorillagraphics.com) including creating brand new content for each site page – increasing new form submissions leads by 200% month over month.• Created multiple paid social campaigns, one of which resulted in a $225,000 inflatable order from Cartoon Network.• Reduced costs by $25,000 annually through developing new tradeshow strategies and working with in-house design team to create print collateral and booth display.• Increased ecommerce site revenue by 100% month over month through the design and execution of monthly email marketing campaigns for 9 different verticals.• Created and maintained new marketing campaigns, brand and product promotions on various sites, while monitoring progress using analytical tools and various platforms.• Generated site and social content for the company, creating new ideas and campaigns with measurable results.• Collaborated with a digital marketing partner on strategic SEO, PPC and display campaigns.• Photographed products and acquiring photos from clients for "in-use" shots. -
Director Of MarketingIo Practiceware 2009 - 2013• Created, implemented and measured the success of comprehensive marketing, communications programs that enhanced the organization’s image and position within the EHR marketplace.• Responsible for editorial direction, design, production and distribution of all organization publications.• Designed and coordinated the appearance of all organization print and electronic materials such as Sales Kits, letterhead, use of logo, brochures, banners, etc, ensuring articulation of the organization’s desired image and position.• Conducted client testimonials and wrote case studies for marketing sheets and online display on the website. • Ran lead reports for the sales team via Zoho CRM; created campaigns based on reporting numbers.• Maintained all social media outlets as well as provided extensive SEO/SEM using keywords and competitive research.• Developed new tradeshow strategies and plans such as booth design and layout.
Amal Doleh Skills
Amal Doleh Education Details
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New York UniversityComputer Science -
Baldwin Wallace University& Marketing
Frequently Asked Questions about Amal Doleh
What company does Amal Doleh work for?
Amal Doleh works for Vntana
What is Amal Doleh's role at the current company?
Amal Doleh's current role is Head of Customer Success.
What is Amal Doleh's email address?
Amal Doleh's email address is ar****@****hoo.com
What is Amal Doleh's direct phone number?
Amal Doleh's direct phone number is +133027*****
What schools did Amal Doleh attend?
Amal Doleh attended New York University, Baldwin Wallace University.
What are some of Amal Doleh's interests?
Amal Doleh has interest in Programming, Professional And Social Networking, New Technological Advances, New Languages, Public Relations, Social Services, Civil Rights And Social Action, Marketing, Different Cultures, Advertising.
What skills is Amal Doleh known for?
Amal Doleh has skills like Email Marketing, Social Networking, Social Media Marketing, Marketing Strategy, Advertising, Market Research, Marketing Communications, Management, Online Marketing, Web Analytics, Google Analytics, Digital Strategy.
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