• Planned and executed social media vision, driving brand discovery and customer engagement.• Researched social media trends and monitored competitor activity, evolving highly relevant social content.• Maintained social media calendar, supporting brand identity while tapping into seasonal moments and appropriate trends.• Owned multiple KPIs for social media strategy, driving results toward business goals.• Presented recommendations to senior leadership via meetings and proposals.• Connected with current and prospective customers, actively replying to brand mentions and direct messages.• Built and ran social media campaigns, aligning with corporate brand strategy.• Responded to requests for information about employers' activities and status.• Developed and maintained the company's corporate image and identity.

- Provide support to marketing department.- Execute marketing strategy.- Work with marketing team to manage brand and marketing initiatives- Develop and execute marketing campaigns- Perform market and client research- Maintain schedules for marketing initiatives- Assist with website content- Attend trade shows, company events- Organize and manage marketing collateral

A Service Program Manager (SPM) is responsible for managing internal and external resources in order to deliver services and meet contractual commitments. Serving as a client advocate, the SPM seeks to add value through proactive delivery of new solutions and services by:- Proactively developing and maintaining client relationships- Analyzing all contract requirements- Monitoring SLA agreements to ensure compliance- SLA reporting for customer network performance- Coordinating the work of the operating teams- Accountability for incident management- Proactive analysis and assessment of problems and resolving them- Developing Disaster Recovery Plans and keeping track of risk assessment- Assisting customers with registration and other online solutions- Providing training to customer if required

• Under the direction of the Senior Brand Manager, was responsible for optimizing turnover of Kerastase.co.uk, through actively liaising between L'Oréal, and all related agency teams.Collaborated with the E-Marketing team ensuring the evolution of the marketing plan and weekly promotional offers (Google AdWords and Newsletters) using Splio back office.Worked alongside the technical team in testing and validating developments of the site, thereby initiating weekly updates, improvements and changes using Magento back office.Conducted weekly and monthly analyses of Kérastase UK (Visits, Product Performance, Sales) using Google analytics, ensuring accurate tracking of KPI's.• Utilized knowledge gathered by actively participating in client services, to optimize the customer experience.

- Coordinated and translated website content from French to English- Planned and executed marketing strategies- Formulated and communicated marketing materials - Researched and contacted all possible clients- Managed travel arrangements- Supervised and managed a girl (age 9)during the day and sometimes for a weekend- Implemented creative activities that kept child entertained and also helped improve English language speaking skills- Helped transport child to/from school and after school activities when Natacha was unable to- Helped child do their homework and learn new concepts with a positive attitude and love of learning

- Planned, developed and conducted direct marketing efforts for a particular brand or product and created strategies to take advantage of market opportunities- Conceptualized strategic initiatives and implement details of a campaign and executed strategies with cross-functional teams- Managed external marketing partners such as advertising agencies and digital marketing firms and supervised brand content- Managed access to brand assets, developed brand standards and usage guidelines and assisted in integration of campaigns with brand consistency- Worked closely with partner companies to consult on package and product - Wrote reports, specifications and creative briefs and assisted in the creation of circulars, e-mail campaigns, online promotion, prepared presentations and provided support to social media efforts- Performed analysis of marketing and sales data- Entered contact information into contact management systems

- Performed routine clerical, administrative duties and protocol duties for all visitors - Drafted messages, scheduled appointments, and supported other staff and higher officers- Participated in site meeting for New Ministry building with Chinese Delegates

- Provided guidance to individuals and groups of students through the development of educational andcareer plans;- Counselled individuals and small groups of students with problems- Consulted with teachers and staff regarding the developmental needs of students- Participated in, coordinated and conducted activities that contribute to the effective operationof the counselling program- Planned and evaluated the building of a counselling program

- Develop and implement project work plans and review as appropriate to meet changing needs and requirements. - Conducted quality control for work performed by independent contractors- Interacted clearly, constructively and positively with all organizations to ensure projects are completed effectively and with minimal disruption to planned events - Participated actively as a project team member to improve department efficiency and reduce costs - Encouraged communication of information between all parties involved - Developed and maintained relations with clients as required establishing correct interfaces and presenting a professional image. - Supported cost saving development initiatives and delivery process improvements.

- Assisted in the creation of circulars and e-mail campaigns- Sought and analyzed competitor marketing and sales materials both on and offline

- Managed a team of sales promoters, performed sales and pitched products and services- Liaised with distributors- Business development- Searched for new market possibilities for the company to expand the Market baseof the company- Diary Management- Drafted press releases- Other general duties as required