Amal Gopinath Email & Phone Number

Toronto, On, Ca

Toronto, Ontario, Canada

Gandhinagar, Gujarat, India

● Spearheaded and managed a team of sales professionals, demonstrating strongleadership and communication skills.● Ensured accuracy and efficiency of process workflows, overseeing day-to-day workflowmanagement and team performance.● Conducted ongoing evaluation and analysis of data trends for revenue and customersatisfaction.● Implemented consistent skill enhancements and reduced learning curves for FTEsthrough detailed reports.● Utilized methods such as Role-Plays, product education, and acceleration hurdles toinspire skills among team members.● Utilized CRM data to gain customer insights, enabling tailored sales strategies,targeted addressing of needs, and enhanced customer relationship building.● Managed the performance review process, talent development, and talentmanagement processes.● Identified common problems, escalating to management, and offering improvementsuggestions.● Analyzed diverse business concerns, needs, and requirements to recommendprocesses, products, and solutions.● Interacted with internal and external clients, occasionally contributing to new projectsand data enhancement initiatives.● Demonstrated a proven track record of consistently achieving KPIs, resulting inmultiple top-performing team awards.

Gandhinagar, Gujarat, India

● Represented fortune 500 company for residential services, managing an average of 40-50 daily chats.● Efficiently handled multiple customer interactions simultaneously, meeting response timecriteria.● Addressed various customer inquiries about home internet, TV services, home phone, andbilling concerns.● Utilized effective communication skills to resolve primary concerns and upsell newservices, increasing revenue.● Leveraged CRM model for enhanced customer relationship management and saleseffectiveness.● Successfully pitched device protection plans, enhancing service experience andgenerating extra revenue.● Focused on Wireless sales segment from September 2021 to June 2022.● Excelled in selling mobile plans, iPads, and hotspots, particularly during iPhone andSamsung launches.● Tailored sales pitches to customer needs, persuading switches to our provider.● Utilized Slack for communication and collaboration.● Consistently ranked as a top performer, recognized 18 times on best performer lists.● Handled 3-5 customers concurrently, meeting service level agreements (SLAs).● Proactively followed up with customers for satisfaction, additional sales, and issueresolution.● Participated in performance planning, displaying openness to consistent coaching.

Gandhinagar, Gujarat, India

● Reported to Team Leaders while managing multiple projects including AmulOnline.com,FortuneOnline.com, Asianpaints, Deloitte, etc.● Addressed customer inquiries professionally via calls, offering product/serviceinformation, order processing, and complaint resolution.● Recorded interactions and transactions in CRM, documenting inquiries, complaints,and actions taken.● Managed escalation desk, referring complex issues to designated departments forfurther investigation.● Oversaw corporate clients, from order placement to payout completion, handlinginvoices and validating purchase orders.● Contributed to new CRM training for team members.● Demonstrated effective communication, active problem-solving, and interpersonalskills.● Thrived under pressure and collaborated seamlessly within a team environment.