Amal Gopinath Email & Phone Number

Toronto, Ontario, Canada

Gandhinagar, Gujarat, India

• Spearheaded and managed a team of sales professionals, demonstrating strongleadership and communication skills.
• Ensured accuracy and efficiency of process workflows, overseeing day-to-day workflowmanagement and team performance.
• Conducted ongoing evaluation and analysis of data trends for revenue and customersatisfaction.
• Implemented consistent skill enhancements and reduced learning curves for FTEsthrough detailed reports.
• Utilized methods such as Role-Plays, product education, and acceleration hurdles toinspire skills among team members.
• Utilized CRM data to gain customer insights, enabling tailored sales strategies,targeted addressing of needs, and enhanced customer relationship building.

Gandhinagar, Gujarat, India

• Represented fortune 500 company for residential services, managing an average of 40-50 daily chats.
• Efficiently handled multiple customer interactions simultaneously, meeting response timecriteria.
• Addressed various customer inquiries about home internet, TV services, home phone, andbilling concerns.
• Utilized effective communication skills to resolve primary concerns and upsell newservices, increasing revenue.
• Leveraged CRM model for enhanced customer relationship management and saleseffectiveness.
• Successfully pitched device protection plans, enhancing service experience andgenerating extra revenue.

Gandhinagar, Gujarat, India

• Reported to Team Leaders while managing multiple projects including AmulOnline.com,FortuneOnline.com, Asianpaints, Deloitte, etc.
• Addressed customer inquiries professionally via calls, offering product/serviceinformation, order processing, and complaint resolution.
• Recorded interactions and transactions in CRM, documenting inquiries, complaints,and actions taken.
• Managed escalation desk, referring complex issues to designated departments forfurther investigation.
• Oversaw corporate clients, from order placement to payout completion, handlinginvoices and validating purchase orders.
• Contributed to new CRM training for team members.