Amalia Barca Email & Phone Number

London, England, Gb

London, Gb

London Area, United Kingdom

A strategic leadership role focused on driving innovation, technological and organisational change through digital transformation and automation. Responsibilities include leveraging the People-Processes-Technology (PPT) framework to enhance operations and oversee the daily functions of a well-established Applications team.

London, England, United Kingdom

Leading a global cross-functional team at Lendscape, a FinTech SaaS provider, supporting 120+ banks and financial institutions across 50+ countries in receivables finance.• Strategic Leadership:Reporting to the ExCo. Collaborating with the C-suite & other dept heads to define support operations & shape company direction.Managed budgets to ensure team capacity, development, & rewards.• Operational Excellence:Oversaw Tier 1 to 4 operations, ensuring seamless service delivery.Enhanced efficiency by aligning processes with Agile & ITIL practices.Maintained SLAs & tailored services to meet client-specific requirements.Escalation point for major incidents, reporting progress internally & externally.• Team Management:Led a team of engineers, business support analysts, & service managers, conducting performance appraisals, setting targets, fostering a customer-centric, collaborative culture.• Continuous Improvement:Led initiatives to improve People, Processes, and Tech, driving innovation & automation across the company.• Collaboration & Knowledge Sharing:Promoted cross-functional teamwork, chaired weekly IT Service Performance meetings, & knowledge sharing among Product teams• Subject Matter Expertise:Proficient in ITIL & Agile methodology, expertise in SQL, Data Modeling, Data Analysis, ETL, Data Integrity, & Data Purge.Key Achievements:• Agile Adoption: Restructured the App Support Team into a Lean Agile model, implemented Kanban processes, & transitioned from legacy tools to Jira, enhancing efficiency, collaboration, flexibility & transparency.• ITIL Frameworks: Led a change transformation, aligning efforts across the Product Group, creating skill matrices & improving OLAs & SOPs.• Service Desk Revitalisation: Optimised L1 operations, reduced response times, and improved CSAT by recruiting & coaching service managers.• Follow-the-Sun Support: Expanded the support team to APAC (Sydney, Perth, Melbourne), operational by June 2015.

London, England, United Kingdom

As a senior member of the R&D team, I played a key role in major product redesigns, enhancing user experience and software performance. Serving as a Subject Matter Expert in Data Modeling and SQL, I collaborated in the design of the Data Warehouse (BDW), and led efforts to improve data integrity, security, and overall software performance.Key Achievements:• Designed & implemented new Tables in the BDW model, including the Monthly Statistic BDW tables.• Developed widely used performance and security scripts, such as Data Reduction and Data Encryption scripts.• Created training material for Internal onboarding and talent development in areas such as Data Modeling, Data Analysis and Reporting.• Provided external client consultancy on Data Analysis and Performance tuning to optimise Lendscape products on their systems.

London, England, United Kingdom

• As Senior Business Analyst and Developer I was responsible for the resilience and quality of new features, minimising technical debt while enhancing the commercial opportunities of the product and the product group.Key Achievements:• Incorporating The Euro into our Products, Data Model, Logic, Processes. History, Migration, Transition.• Making our software Y2K resilient.

London, England, United Kingdom

As Lead Business Analyst and Developer I was responsible for maintaining and enhancing the company’s in-house built accountancy software.

Madrid, Community Of Madrid, Spain

Business Analyst and Developer at ESINEC (IT and Economics Research and Development) a leading Service Provider (SaaS)Member of the R&D team responsible for the digitization and digitalization of the Spanish equivalent of UK's Inland Revenue.