Quality Processes and Development Analist with expertise in backend technologies, including JAVA, Python, and Ruby.- Developed an automated testing framework, ensuring efficient execution of functional and performance tests.- Managed code versioning on BitBucket, ensuring proper control of test and script versions.- Established an automated pipeline for continuous test integration throughout the development cycle.- Created manual, unit, integration, functional, performance, and usability tests.- Designed Jira templates, providing a comprehensive approach to test tracking and documentation.- Generated customized dashboards for instant visibility into test status and system performance.- Utilized wireframe tools to create the skeleton of test solutions, optimizing requirement communication.- Maintained a deep understanding of and continuous improvement to the Assert framework, ensuring alignment with best practices and organizational needs.My quality-centric approach and continuous process enhancement significantly contribute to the operational excellence of the company.

Former support agent, in charge of Account Strategy, with proven results:- Support for strategic accounts: "O Boticario", "Lojas Marisa", "C&A", "Grupo Raia", "Livelo" and "Pão de Açúcar"- Ads investment optimization regarding bid adjustment and budget strategy: +2x conversions for "Grupo Raia"- Customer strategic planning and support: SLA reduction for 1 day answers- Salesforce support, operation and documentation: helped on report construction and upgrade claim- KPIs and results reporting for management teams- Responsible for implementing onboarding process and guide for new interns

Intern in Systems Development and Commercial Support- Developed a document organization system for the Minha Casa Minha Vida program, focusing on process optimization and automation, to efficiently handle documents submitted by clients.- Actively collaborated in commercial operations, assisting in identifying opportunities for improvement and efficiency.- Created and developed a prototype of a new application designed to provide detailed information about land sales, document submission and acceptance tracking, scheduling visits to showrooms, and meetings with brokers, in close collaboration with the company's leadership team.This internship was an enriching experience that allowed me to apply my technical knowledge in information technology and systems, as well as develop essential skills in commercial support, communication, and marketing.

Well rated agent in the service of Apple:- Technical support for Apple products: Iphone, Ipad, Apple Watch and Apple Services (Cloud, Music, Care)- Self-management: proactively implemented a process regarding productivity and incident solution, later adopted for all teams- KPIs and SLA reporting for management teams

Well rated agent in the service of Microsoft:- Technical support for Microsoft products: Office, Windows and Windows Phone- Purchasing orientation and support- Cross-sell and upsell routines for contacting customers