Amalia Droguett Email & Phone Number

United States

Lorton, Va

Managed the day to day activities associated with scheduling, eCC processing and travel coordination efforts for IMAP technicians. Ensured day to day duties of the FSO, Travel and Scheduling teams are completed on time and accurately.Maintained canceled Post log for all IMAP Teams.Works with travel department requests all international and domestic flights for new hires. Assisted in any issues related to SharePoint: approving permissions or giving access to team members, adjusting Teams, etc.Interacted with various levels of candidates, human resources and hiring managers to schedule interviews, including candidate travel.Maintained information in the Applicant Tracking System (Deltek) and other Human Resource Information Systems.Welcomed new hires upon their arrival and give them an office tour.Introduced office members.Accountable for accurate completion of the new hire paperwork and personnel files.Requested new hire badges, and requests access/approval to OpenNet and ClassNet.Assisted new hires with badging and briefing at State Department.Performed administrative duties for HR Department and Operations. Served as a liaison between the HR staff in fielding questions and inquiries from employees.Executed orientation sessions and directed online learning programs and ensures new hire paperwork completion according to predetermined timelines.Tracked new hires for scheduled start dates, prepare new hire paperwork, and conducted on boarding training. Maintained HTSOS training certificates and other State Department required trainings. Provided contractors with thorough explanation of benefits qualification and responsibilities in timesheet completion, payroll reporting.Assisted and submits new hire travel and expense reports according to company policy for prompt reimbursement.Ordered office supplies.

Reston, Va

• Provide administrative support to Talent Acquisition.• Serve as main point of contact for all incoming employees, especially OCONUS.• Coordinate day-of-interview logistics for hiring managers and candidates.• Coordinate pre-deployment and deployment processes including travel, both domestic and international. • Schedule medical examinations with external vendors in accordance with candidate’s deployment location.• Requests eCC’s and VAR’s for overseas deployment.• Assisted with and coordinated pre-deployment and deployment processes for 45 employees in less than three days. Worked with Security to ensure all LOA’s were in place. Utilized RAPIDS site to identify closest location for each to obtain CAC Card. Worked with Travel to book flights.• Coordinate with various departments (Recruiting, Security, IT, Travel) to ensure all pre-employment and onboarding tasks are completed prior to start date.• Responsible for internal and international onboarding processes including: new hire orientation, time entry and HRIS systems training as well as leading new hires to online learning programs.• Process CONUS and OCONUS I-9 and E-verify documents in a timely, accurate manner meeting USCIS protocol.• Responsible for the writing, posting, and maintaining of job descriptions on career websites, university boards, and in newspapers.• Maintain frontend HR system including but not limited to new hire data entry.• Audit employee data within HR System to ensure accuracy.• Process and prepare Employment Verifications and letters.• Ensures all internal new hire paperwork is completed, signed, and maintained for all candidates.• Provide employees guidance on payroll, benefits and policies.• Serve as point of contact for federal background investigators seeking employment information and partner with FSO on investigation interviews for security clearances.• Manage and maintain employee referral and bonus programs.

Alexandria, Va

• Supported Senior Vice President and Office Principal of the Buildings and Grounds Department.• Assisted corporate organizations including Human Resources, Business Development, Talent, Federal Operations, and Contracts with various administrative tasks.• Supported company executives by managing schedule and calendar coordination, meeting and event preparation and planning, domestic and international travel arrangements and logistics and related projects.• Responsible for creative and critical administrative duties, including technical writing and presentation, and hands-on support from project inception to delivery. • Assembled new hire information packages and initiated new hire paperwork. Conducted pre-employment background checks.• Conducted new hire orientations and served as a direct resource for new hires during the onboarding process and thereafter. • Educated employees on benefits such as Health Insurance, FMLA, Disability, and Tax forms.• Prepared weekly and monthly expense reports, including international travel conversion, for multiple corporate card holders.• Maintained employee personnel files and managed record retention process ensuring legal compliance.• Developed and maintained spreadsheets and databases; performed data entry, and prepared statistical and other related reports.• Created, drafted and revised company documents and correspondence such as presentations, employee handbook, offer packets, new hire documents, and other various forms.• Received and directed calls on five executive lines and responded to public inquires via phone or in person in a professional and courteous manner. • Procured office equipment and supplies, maintained inventory, and processed invoices. Managed and maintained all vendor contracts.• Saved the company significant money and in turn improved the budget by negotiating a lower rate with a new vendor for administering new hire physicals.

Springfield, Va

• Utilized customer service skills in assisting patients with all billing questions, EBOs, write-offs, contractuals, reimbursements, denials, and appeals.• Assisted Health Insurance representatives with all general questions and concerns.• Responded to over 70 incoming phone calls per day for patients and insurance representatives. • Submitted and monitored health insurance billing and claims and administered patient payment plans.• Qualified and processed all applications for charity donations, write-offs and payment plans for all INOVA facilities.• Continuously followed up on claims and billing submittals ensuring all issues were resolved in an accurate and timely manner.• Updated patient insurance and demographic information in HR system, maintaining privacy regulations.• Knowledgeable of HIPPA compliance. Cross-trained in the Charity department.

Falls Church, Va

• Responsible for billing and collections and obtaining reimbursement for all charges generated from patient treatment, as permissible by contract law.• Managed Patient Relations as related to insurance billing questions and claim filing accuracy.• Screened patients for financial assistance programs and payment plans.• Reviewed account aging and report inconsistencies monthly and corrected errors as appropriate.• Contacted patients regarding delinquent accounts and arranged mutually acceptable payment schedules. Also contacted those who failed to make payments on time (broken promises) set up by MediCredit.• Maintained confidentiality regarding claims processing and changes in patient demographics, and financial status within established time frames.• Documented all calls and account actions performed in computer system (CIMI, MEDIPAC).• Documented and followed-up on patient account notes, new account creations, missed calls and voicemails, and opened claims. • Utilized interpersonal skills to treat patients, staff and public in a dignified manner with respect, kindness and understanding.