Amalia Brown Email & Phone Number

Waterdown, Ontario, Canada

Toronto, Canada Area

Manage the administrative activities and maintain the operational efficiencies of the Customer Relationship Management (CRM) system to support Sales, Marketing and cross functional teams within the Consulting practice.

Toronto, Canada Area

• Provided a range of technical and administrative support to both internal and external clients and stakeholders within the Americas Marine and Offshore Technical Design Center to ensure the safety and integrity of.
• Improved customer relations by acting as liaison for clients and internal teams to coordinate and track all marine certification projects.
• Enhanced operations by preparing and delivery of customer quotations.
• Increased customer satisfaction by coordinating and scheduling site audits and inspections with Surveyors to meet time sensitive deadlines.
• Raised efficiency by maintaining effective control over incoming/outgoing correspondence from clients; checking deliverables to ensure accuracy, quality and consistency.
• Supported Business Development Managers by contributing and sharing in the formation of process improvements.

Toronto, Canada Area

• Liaise with customers, sales teams and engineering teams ensuring pre-sale and order submission activities are compiled accurately to drive profitable revenue and positive customer experience.
• Effectively manage client accounts including order fulfillment, handling expedited orders, adds and change requests with a keen attention to detail.
• Develop plans, strategies, and work with the extended teams to execute solutions aligned with customer needs.
• Improve order flow consistency by maintaining up-to-date client records and contract agreements utilizing a tracking system.
• Leverage communications across all hierarchical levels in organization to identify, progress and close opportunities.
• Assist sales teams to win new business by researching and preparing customer reports to support financial planning and budgeting needs.

Toronto, Canada Area

• Managed $10M portfolio established through a strategic partnership with Canadian Federation of Independent Businesses (CFIB). Served as primary point of contact between client relations, sales and customer operations..
• Improved customer relations by being the Subject Matter Expert (SME) with client partner and internal groups to ensure projects are executed to plan and critical timelines met.
• Increased efficiencies by coordinating special projects designed to improve information flow throughout sales and marketing departments.
• Enhanced awareness of CFIB program by managing materials & promotional requests for internal departments; worked with marketing and fulfillment teams to see requests through to completion.
• Participated in client meetings and events to support growth strategies of account.

Toronto, Canada Area

• Promoted to support 8 national authorized dealers and account teams to coordinate the delivery and execution of voice and data services to ensure that all sales orders are processed appropriately and issues addressed.
• Created spreadsheet-based tracking systems to effectively manage high volumes of action items and generate reports which improved client response rate by 20%.
• Key player in weekly leadership and growth meetings, contributing input and recommendations on strategies to improve processes and customer satisfaction levels.

Toronto, Canada Area

• Recruited to handle and assess corporate and individual client queries and concerns related to billing, service levels, and new orders. Supported team of 15, quickly entrusted with team leadership responsibilities in.
• Earned acknowledgements from clients and managers for willingness to take ownership of and resolve difficult client issues, transforming potentially image-damaging field failures in customer satisfaction successes.
• Ensured regulations and procedures were met by coaching other customer service representatives on processes and protocols.
• Helped ensure immediate productivity of new hires by conducting orientations and follow-up interview.

Business Administation Diploma, Marketing

Retail Management