Amalia Evans Email & Phone Number

Orangevale, Ca, Us

Sacramento, California Area

- Meets or exceeds quota monthly- Manage design and order of custom equipment; collaborate with engineering and production teams to align goals and monitor progress; develop and coordinate design process to streamline franchising opportunities. - Strategically partner with and advise key clients and companiesm and managing hundred of accounts; distill and communicate diverse, complex information into clear training materials for stakeholders at varying levels of organization.- Provide post sales support to recurring and new customers weekly, answering all questions and concerns; guide and inform home users, suggest further purchases, and close sales in a timely and efficient manner. - Process 60 online orders per month and review customer options to ensure consistent, positive sales experiences; fulfill regular orders with sales ranging from 1 day to 1 year.- Implement effective learning solutions and promote a culture of curiosity through careful, cross-functional collaboration with marketing, education, production, engineering, and other teams.- Liaise between upper management and potential franchisers to facilitate opportunities for growth and expansion.- Foster mutually beneficial professional relationships with accounts through effective marketing; successfully convert leads into paying customers through analysis of individual needs and goals. - Consult with and guide stakeholders in the use of brand equipment; provide individualized training with regard to client’s baseline knowledge and past experiences. - Perform troubleshooting, offer equipment setup walkthroughs, and provide other technical and mechanical support to customers.

Houston, Texas

- Managed and executed onboarding process in alignment with organizational goals and values; oversaw fulfillment of requisite paperwork and orientation for new hires. - Created and facilitated weekend workshops for 30 CSRs to encourage engagement and comprehension; topics included new procedures and promotions, approaches to escalated calls, and best practices for documenting calls. - Trained new hires (1-on-1 and collectively) to understand expectations, objectives, processes, and how their individual contributions support the company; lead new hires from all departments through abbreviated customer service training covering product comprehension, scope of calls, and company ethos.- Created job aids and other reference materials for CSRs to facilitate comprehension of plans related to compensation and promotions. - Gave monthly PowerPoint presentations to executive staff detailing quantified data and other information such as number of calls taken, customer feedback, IT issues, and departmental updates. - Suggested and implemented enablement program to improve sales skills among team members and enhance customer experiences.

Sacramento, California Area

- Trained current and new employees in international order processing and shipping for UK warehouse; planned container delivery, monitored stock, directed communications with international employees, and identified opportunities for obtaining new products.- Collaborated with customers to meet diverse goals, such as determining most efficient use of floor space in new commercial areas and realizing unique equipment needs.- Executed logistics for overseas events (Pilates on Tour London, APPI Annual Conference, Pilates Foundation Annual Meeting); requested availability of containers from freight carriers and organized shipping timelines for production department.- Collaborated with production teams to fulfill client requests beyond purview of customer service department, such as orders for custom equipment; cleaned up internal database to merge 1000s duplicate entries.- Cultivated and sustained relationships with VIP customers to increase likelihood of exclusive brand retention; provided comprehensive feedback for pending sales, offered product knowledge, and individualized marketing strategies; circulated information about upcoming events and education.- Partnered with home users to remotely identify goals; offered and implemented solutions based on unique budgets and needs.

Sacramento, California Area

Consulting with professionals in acquiring quality Pilates equipment and education for their business.Provided retail/sales support for Pilates on Tour conference in London, UK

Sacramento, California Area

- Expanded the UK Pilates market by developing relationships and discovering pain points for existing customers and Balanced Body educators- Introduce new prospects to the brand via email and phone calls to promote the brand through product and the continuing education conference Pilates on Tour.- Create partnerships and cross promotion by partnering with community Education leaders not a part of Balanced Body- Managed and created processes for Balanced Body's UK warehouse order process based in Middlesex, UK. - Part of rollout for introducing Data Freight to BB and 3rd party warehouse fulfillment company. - Liaised with third-party warehouse agents to implement a new inventory system to lower inconsistencies in inventory.

- Performed various administrative tasks such as creating quotes, securing final payments, and following up with post-sales support. - Evaluated effectiveness of accounts, plans, and programs, consulting with stakeholders to maximize revenue gain.

- Trained new employees in fundamental business practices, including order placement, returns, and recording customer interactions.- Processed online order returns within call center servicing more hundreds of customers daily; supported customer service team in responding to hundreds emails per day; placed orders for new inventory.- Led efforts to de-escalate calls in concert with supervisory team; answered routine customer calls, responded to feedback, and resolved concerns with empathy and enthusiasm.