Amalia Pompa Email & Phone Number

Miami/Fort Lauderdale Area

• Led the development and implementation of technology projects (e.g. LMS and Online Applications) using AGILE and waterfall methodologies.• Collaborated closely with upper management to drive strategy through the development and implementation of new processes. • Coordinated requirements gathering, design and development meetings throughout the different stages of a project.• Defined clear targets and objectives and communicated them to team members and stakeholders.• Maintained project schedules by setting and managing timelines, identifying potential issues and making proactive adjustments in order to complete projects in a timely manner.• Coordinated User Acceptance Testing (UAT) and RFP response processes.• Performed root cause analysis and provided solutions for platform issues.• Trained, coached and mentored staff to ensure smooth adoption of new program and/or process.• Defined, analyzed, documented and published project data, surveys and business processes.• Managed team of SFDC developers and administrators.• Assessed business processes, identified improvement opportunities and partnered with several departments to produce and implement new business processes.

Miami/Fort Lauderdale Area

Audited and updated internal policies and procedures for a re-branding project. Collaborated with the Risk Assessment Department to archive customer files. Responsible for the daily log which included transferring calls, make appointments and organize meetings. Performed clerical duties which included outgoing/ incoming mail and ordering supplies.

Brussels Area, Belgium

Established and coordinated internal events. Managed events' budget. Attended and organized meetings with internal and external clients. Evaluated communication campaigns. Analyzed results of annual employee surveys. Developed communication and action plans. Prepared editorial articles. Translated editorial articles to English and French.

Brussels Area, Belgium

Liaised with and answered enquiries from media, individuals and other organizations. Researched, wrote and distributed press releases to targeted media. Maintained and updated press packages and website content. Prepared and implemented communication plans.