Amalia Salsabila Email & Phone Number

Jakarta, Indonesia

• Reissued tickets accurately using GDS systems (Sabre, Galileo, Altea, Amadeus) and non-GDS systems (B2B website and email).
• Ensured compliance with airline regulations and policies in every reissuing process.
• Provided customers with availability, fare rules, and schedules, as well as handled special requests from seat assignments to meal preferences.
• Communicated with airlines to proceed with customers’ requests and handle any issues that arise.
• Collaborated closely with international and cross-functional teams, such as Customer Service and Operations teams to provide information on flight details.

Bandung, West Java, Indonesia

- Identified company-wide operational bottlenecks and drove continuous improvement initiatives, resulting in significantly reducing the time of task completion by leveraging technology.- Collaborated closely with cross-functional teams, including developers, engineers, and infrastructure teams to align cloud resource usage with business objectives and.

- Developed captivating headlines, taglines, and body copy for print, digital, and social media. - Conceptualized editorial plans for the company’s Instagram and website that elevated engagement.- Initiated an integrated campaign that resonated with the company’s identity.- Wrote scripts for articles, podcasts, and live-streaming programs.- Collaborated.

- Collaborated with project management, senior content writer, and clients to gather insights, clarify objectives, and ensure the accuracy of product and service details.- Initiate research for content ideas and learn the client’s product knowledge for content plans- Handled 10 clients with different brand voices successfully, including Delfi, Bakso.

• Wrote copies for Instagram, YouTube, and Spotify of Bandung.Go.Id.
• Wrote articles about Bandung on smartcity.bandung.go.id and wrote podcast scripts.
• Worked closely with content creators to make content.
• Together with the team initiated #TidakMudikLebihBaik campaign for Bandung in 2021.

Teaching English to junior and senior high school students.