Amalia Smith work email
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Amalia Smith personal email
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Amalia Smith phone numbers
Hi! I’m Amalia. I love being involved with awesome organizations and projects, and helping to make them even more awesome. I've been working in technology for a while, but also have experience in social work, event production, recreation and outdoor education, and academic research. I care about the quality of the products and things I work on, and also a whole lot about the process in which the work is done and the well-being of the humans involved.
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Product ManagerVivint Sep 2023 - PresentProvo, Ut, Us -
Site Reliability EngineerVivint Dec 2021 - Sep 2023Provo, Ut, Us- Partner with an application development team as an Embedded SRE- Assist with general SRE/DevOps-related tasks and concerns, and add to internal documentation- Spent 9 months as Interim Incident Manager, and beyond responding to and communicating on high priority incidents, I also standardized processes for resolution and postmortems, created internal documentation as well as an incident dashboard for leadership and other stakeholders
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Qa Integration Test LeadVivint Jan 2019 - Dec 2021Provo, Ut, Us- Serve as QA Lead on complex, high priority programs involving multiple systems and teams, to ensure the end-to-end flow works smoothly, and that risks and issues are escalated and addressed- Coordinate the QA test planning and testing effort, track and monitor progress, and when needed, assist with testing and reviewing data- Mentor and provide support for QA members through documentation as well as group and individual trainings
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Quality Assurance Team LeadVivint Oct 2017 - Jan 2019Provo, Ut, Us- Work closely with engineering team and business stakeholders to design, groom, test and release projects and initiatives- Oversee QA efforts on Salesforce deployments, coordinating with QA and project managers on multiple teams, working to improve the Salesforce release process- Mentor and provide training and documentation for in-person and remote QA members on my team, as well as organizing trainings for the entire QA department
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Quality Assurance EngineerVivint Mar 2017 - Oct 2017Provo, Ut, Us- Manual software testing for internal tools and systems, as well as troubleshooting issues and suggesting improvements- Create, maintain, and execute test cases and plans, as well as regression testing to ensure the stability of our products and services- Gained Salesforce Administrator certification
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Field GuideAspiro Adventure May 2016 - Sep 2016Us- Ensured the safety of at-risk students through consistent line of sight supervision and communication- Instructed in outdoor living skills and wilderness adventure activities including rock climbing, facilitated daily group therapy -
Project ManagerBluehost Jul 2015 - Apr 2016Jacksonville, Florida, Us- Managed, planned, and organized fast-paced software development projects for multiple teams in an agile environment- Repaired interdepartmental relationships by creating and maintaining open and consistent communication with project stakeholders, wrote and maintained product documentation for internal and external audiences -
Qa Internal Support SupervisorBluehost Sep 2013 - Jul 2015Jacksonville, Florida, Us- Managed team of 6, improved relations between other internal parties- Further developed internal wiki space, served as escalation for solving complicated issues, and performed other team duties as needed such as manual production testing, researching, symptom fixing, and escalating to product development teams
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Qa Line Items / Qa Internal Support EngineerBluehost Aug 2012 - Sep 2013Jacksonville, Florida, Us- First for the billing system specifically, then for the rest, monitored system health, handled incoming reports of software and database issues, manually tested software in production environment, implemented a symptom fix when possible, escalated to developers for programmatic solutions- Developed an internal wiki space to document common issues and solutions, as well as other tools and system information to improve team outcomes
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Billing SpecialistBluehost Jun 2011 - Aug 2012Jacksonville, Florida, Us- Provided a high level of customer service via phone, email, and live chat- Became an expert on products and policies, wrote and shared scripts for chat and email, and consistently escalated issues with software and written content to appropriate parties
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On Site ManagerRooftop Concert Series Apr 2012 - Oct 2014- Assisted in the organization of a monthly concert series; coordinated volunteer force and outdoor marketing, supervised event setup and teardown- Created documentation and credentials, consistently made recommendations that were implemented to improve the series every show
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Case Manager (Ssw)Wasatch Mental Health May 2009 - Oct 2010Us- Provided individual and group behavior management, lead therapeutic lessons and groups, coordinated with families regarding community resources - Rewrote intake paperwork and other printed materials, created documentation for community resources and other helpful information, started a recycling program -
Human Service WorkerWasatch Mental Health Nov 2007 - May 2009UsMaintained safety at a teen crisis center through consistent supervision and group behavior management; planned and lead activities as well as therapeutic lessons and groups
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Research AssistantBrigham Young University Apr 2006 - May 2008Provo, Ut, UsRESEARCH ASSISTANT (April 2006 - May 2008)- Contributed to the WomanStats Project, the largest database on the status of women in the world; read official documents, extracted pertinent information, scaled and ranked data by type and country to enable larger comparisonsTEACHING ASSISTANT (September 2006 - December 2006; January 2008 - April 2008)- Assisted two professors in their courses on Study Skills and Introduction to International Development by helping to write the syllabus, grade papers and assignments, and teach a lecture -
Lifeguard, Swim InstructorCity Of East Lansing Jan 2001 - Aug 2004East Lansing, Mi, UsMaintained a high level of safety in and around the aquatic center as part of an award-winning team of lifeguards and swim instructors
Amalia Smith Skills
Amalia Smith Education Details
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Brigham Young UniversityInternational Development
Frequently Asked Questions about Amalia Smith
What company does Amalia Smith work for?
Amalia Smith works for Vivint
What is Amalia Smith's role at the current company?
Amalia Smith's current role is Product Manager @ Vivint Smart Home.
What is Amalia Smith's email address?
Amalia Smith's email address is am****@****ail.com
What is Amalia Smith's direct phone number?
Amalia Smith's direct phone number is +178623*****
What schools did Amalia Smith attend?
Amalia Smith attended Brigham Young University.
What are some of Amalia Smith's interests?
Amalia Smith has interest in Social Services, Kids, Community Events, Being Active, Investing, Live Music, Education, Home Improvement, Poverty Alleviation, Hiking.
What skills is Amalia Smith known for?
Amalia Smith has skills like Event Management, Public Speaking, Microsoft Office, Social Media, Marketing Strategy, Training, Editing, Event Planning, Fundraising, Mysql, Management, Research.
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