Amal Kiran Email & Phone Number

San Francisco, Us

Temperstack is an enterprise-grade SRE platform that optimizes the entire observability toolchain downstream from monitoring tools, addressing critical gaps and inefficiencies.By providing cutting-edge solutions for alert management, incident management, and runbook generation, Temperstack empowers organizations to achieve unparalleled software reliability while reducing engineering efforts.Leveraging the power of AI/ML, Temperstack is pioneering the path toward alert optimization and self-healing systems, redefining the boundaries of observability and reliability engineering.

Singapore, Sg

Boston, Massachusetts, Us

Bangalore, In

- Uniq won the Elevate grant from Startup Karnataka in 2020- Selected to be part of the NSRCEL Healthcare cohort, 2021Daffodil Health is a full-stack digital mental health platform with a vision of abolishing labels by enabling personalized interventions. Our first product, Uniq, is a smart assistant that offers support knowledge, and confidence to parents of children with special needs. It helps them get timely support, improve the effectiveness of interventions, and deal with the many challenges that come with nurturing a child with special needs. Uniq offers on-demand chat with experts, comprehensive assessments, interactive milestone tracking and strategies, 1000+ age-specific activities, self-paced learning, and a marketplace of mental health services.

Boston, Massachusetts, Us

Bangalore, Karnataka, In

- Designed and conducted Design thinking workshops for the product community at Leanpitch. - Helped organize the Product thinking conference, 2019

Mumbai, Maharashtra, In

Worked with the Qube health team to - Create & manage the development plan for the EBH Consumer Platform- Clear development debt and manage the refactoring of the old platform

Bangalore, Karnataka, In

- Conceptualized, designed and created Practo’s Self-service Kiosk for hospitals – including software, hardware, legal contracts, pricing and GTM strategy.- Led several key integrations of hospital HIS systems with Practo’s Qikwell Scheduler and Queue manager to increase software penetration in the hospital segment.- Launched a stripped-down version of the Qikwell Scheduler to enable go-to-market for the transactions business of Practo in medium and large hospitals. Increased scheduler user base by 25%.

Bangalore, Karnataka, In

- Rolled out GST compatible billing in Practo Ray software to 100% of the active users in 2 months. - Transitioned the Customer Success (remote farming) team from Totango to Salesforce resulting in a 20% increase in efficiency.- Researched customer pain points and the underlying data structures of a fully customizable Electronic Medical Records software, to increase EMR adoption among doctors of the top 10 specialties in India.

Bangalore, Karnataka, In

- Reporting to the COO, responsible for setting up the Quality, Training and MIS teams for Operations- Directed the development and implementation of Practo Way of User Experience, the bible of Standard Operating Procedures- Set up the Operations MIS systems on Tableau to enable greater visibility into daily operations for leadership- Defined product requirements and led the transitioning of the central ticketing system from internal tools to Freshdesk.

Bangalore, Karnataka, In

- Scaled the operations team from 20-member to a 200+ member team, handling consumers, providers and back-end activities. - Set up the in-house call center telephony infrastructure for Practo that continues to be used till date.- Set up the Customer Impact Group – an internal team dedicated to drive customer centricity in Product development through Voice-of-customer feedback and enforcing Product Release Checklists.- Designed and implemented the central ticketing systems built in-house.

Bangalore, Karnataka, In

- First member of the Operations team at Practo; Responsible for setting up Operations from scratch. - Set up the central farming team for SaaS subscription renewals handling customers pan India remotely. - Designed and implemented the backend tools for easy tracking and finance reconciliation of offline payments. - This article in yourstory.in talks about Practo’s Customer service as one of its biggest strengths - https://yourstory.com/2014/08/practo-growth-story/

New York, Maryland, Us

- Responsible for developing business plans, marketing collateral, business requirement specifications, product design, project plans for various green-field projects.- Worked on projects like Ensocio (Social Application for collaborative consumption of digital content), Couture swap (Peer to peer lending network for Luxury Clothing) and solutions for sustainable Agriculture in association with IISc.

- Nthsense was established with the intention of providing marketing, operations and finance consulting for SMEs and start-ups, but dabbled in multiple other areas. - Responsible for project planning and execution across multiple projects- Conceived and delivered employability skills training for college students including the development of training material and business development in colleges- Conceived and developed a software platform for collaborative story writing (www.spinayarn.in)

Mumbai, Maharashtra, In

- Selected to join Idea’s Young Leader Program providing accelerated growth to Graduate Engineer Trainees. Underwent technical & cross-functional training in Idea, Lucknow (Jun – Nov 2008)- Responsible for configuration management and maintenance of Siemens MSCs, Nokia HLR, Nokia SMS Center and Value-Added Services and roll out of MNP in Kerala.- Appreciated for automation solutions for telecom proposed, designed and implemented using C, C++, Windows shell script, VB for excel – Rolled out to 4 other telecom circles.- Won an excellence award in appreciation of the contributions during the tenure.