Amal Labiad Email & Phone Number

Houston, Texas, United States

I oversee the collection of validation evidence, including customer callbacks and video chats, and review it to ensure it meets industry standards for quality, accuracy, and age. I maintain checklists of EV and code signing orders, while also keeping validation evidence in compliance with regulations. I evaluate data sources, keep a list of qualified sources, and perform a second review of evidence to determine if orders qualify for issuance. I issue certificates manually or through automated systems and follow regulations for different types of certificates. I answer support questions, stay updated on industry changes, and contribute to discussions in forums. I also handle physical tokens for certificate distribution, ensuring they are shipped to customers. Working with various teams, I ensure compliance, assist with certificate installation, resolve customer issues, and create instructional materials. Additionally, I help guide the company’s future direction on product offerings and goals.

Houston, Texas, United States

As an Evidence Analyst at SSL.com, I specialize in managing both new and existing customer orders with meticulous attention to detail. My responsibilities encompass preparing Yubikeys for shipping, conducting comprehensive searches for evidence related to customer orders, and documenting findings in VCP with detailed notes. Additionally, I coordinate order callbacks, schedule appointments with customers, and facilitate communication regarding evidence requirements. Throughout the validation process, I provide responsive customer support, addressing inquiries and ensuring a smooth experience. With a focus on accuracy and efficiency, I aim to optimize order processing and enhance customer satisfaction.

Chicago, Illinois, United States

As a Passenger Services Agent, I am employed by Swissport on behalf of Qatar Airways. My role involves providing top-notch customer service to passengers. I am responsible for welcoming and assisting passengers at the check-in counter, ensuring they have valid travel documents, and tagging their baggage according to airline regulations. Additionally, I assist passengers with special needs, answer their inquiries, and handle any unexpected situations, such as flight delays or cancellations, with professionalism and efficiency. I also play a crucial role in maintaining airport security protocols and a clean, organized work environment at the terminal.Collaboration with my team members to ensure a seamless passenger experience is essential, making my role integral in the airline's commitment to passenger satisfaction and safety.

Chicago, Illinois, United States

In my role as a Passenger Services Agent at Prospect Services Inc., stationed at O'Hare Airport, I take immense pride in providing essential support and assistance to passengers with mobility challenges. My primary responsibility revolves around wheelchair tasks, ensuring that passengers with disabilities or reduced mobility have a smooth and comfortable travel experience. I greet passengers warmly, inquire about their specific needs, and efficiently transport them to their respective gates or destinations within the airport. My attention to detail and sensitivity to passengers' requirements are crucial in maintaining a high level of customer satisfaction.Beyond wheelchair assistance, I am adept at coordinating with fellow team members, airline personnel, and airport staff to ensure a seamless and safe travel process for passengers.I am well-versed in adhering to strict safety and security protocols, contributing to the overall well-being and security of passengers and the airport environment. My dedication to providing excellent service has helped establish Prospect Services Inc. as a trusted partner in O'Hare Airport's passenger support network. I take great pride in my role as a Passenger Services Agent, where every day presents an opportunity to make a positive impact on travelers' journeys.

United States

Casablanca Metropolitan Area

As a Customer Service Agent at Outsourcia, based in Casablanca, Morocco, I am proud to represent the renowned automobile company Renault Maroc. In this role, I serve as the first point of contact for customers, providing exceptional assistance and support. My primary responsibilities include addressing customer inquiries via phone, email, and chat, resolving issues related to vehicle sales, servicing, and maintenance, and ensuring customer satisfaction is paramount. I use my in-depth knowledge of Renault's products and services to provide accurate information and solutions to customers. Additionally, I maintain detailed records of interactions, work closely with colleagues to address complex issues, and continuously strive to uphold Renault Maroc's reputation for exceptional customer service.

Casablanca Metropolitan Area

As an account executive at Bouygues Telecom, I am responsible for driving sales of our market-leading 5G Network Solutions Portfolio and FTTH services. My role involves actively prospecting new business relationships, using a variety of strategies like cold-calling to identify and secure new accounts within the assigned county/territory. I collaborate with customer executives, strategic partners, and internal Bouygues Telecom teams to grow market share, ensuring that our cutting-edge solutions are positioned as the top choice.I handle all deal negotiations, managing relationships at the highest level. Additionally, I’m responsible for account planning, monthly forecasting, and managing the sales funnel to ensure continuous growth. I’ve consistently surpassed sales targets, bringing in significant numbers in terms of gross adds, handsets, and revenue, further reinforcing Bouygues Telecom’s leadership in the 5G and FTTH markets. Through my efforts, I’ve helped expand our customer base and drive significant revenue growth, contributing to the overall success of Bouygues Telecom as the leader in connectivity solutions.

Casablanca Metropolitan Area

As a Sales Specialist at Comdata Group Morocco, situated in Casablanca, I had the privilege of representing Bouygues Telecom, a leading French telecommunications company. My primary role revolved around engaging in cold calling activities to promote and sell internet providers, phone plans, and devices to potential customers. I was responsible for identifying potential clients, understanding their specific needs, and tailoring Bouygues Telecom's offerings to suit those requirements. Building strong customer relationships and delivering persuasive sales pitches were essential aspects of my job. I utilized my knowledge of Bouygues Telecom's product portfolio to effectively communicate the benefits of their services. Achieving sales targets, maintaining accurate records, and providing excellent customer service were key components of my role in contributing to the success of both Comdata Group Morocco and Bouygues Telecom. I also provided remote technical support to customers, particularly addressing Fiber-related issues, in addition to handling sales tasks. This encompassed assisting customers with subscription and device-related concerns.