Small Texas based business focused on handcrafted and customized soaps and cosmetics.

Senior manager with over 18 years of experience delivering projects on time and on budget. Expert in business change and effective employee coaching and communication. Focused on effective planning, implementation, delivery of goals. Provides required resources to deliver quality solutions to internal or external clients. Responsible for improving the productivity of the organization’s employees.Core competencies include:• Planning and Organizing• Time Management• Leadership• Research and Analysis• Decision Making • Communication• Customer Focus• Adaptability and Flexibility• Problem Solving• Results OrientedWorks with senior management, steering committees, functional leaders and individual team leaders by contributing strategic vision around organizational change management and integrating a broad range of ideas regarding business solutions development.

Senior Manager, IT Enterprise Application ServicesManaged team of 25 on- and off-shore functional and development experts, supporting human capital management applications and $4M operating budget. Administered SAP payroll and managed employee relations and performance management processes, as well as provided ESS / MSS configuration and support.• Orchestrated implementation of improved hiring and onboarding processes for HR that reduced time spent by HR services and managers going through processes. • Improved efficiency and accuracy of timekeeping practices by designing, developing and implementing new electronic attendance program that replaced manual system.• Acted as application operations manager during merge of Baker Hughes with BJServices; oversaw SAP basis, netweaver, database, and engineering application teams, ensuring smooth transition and seamless knowledge transfer.Applications Operations Manager, ITLed team of 16 experts, managing SAP basis, database, and engineering application teams with oversight of $2M budget for engineering, human capital management and financial applications.• Installed and managed SAP’s business planning consolidation application, streamlining planning, forecasting, and budgeting functions, and allowing faster monthly close.

Online Faculty at University of Phoenix

Coordinated full-cycle implementation of SAP R / 3 with IS-OIL module. Worked at client site, providing SAP Basis Support in 3-tiered environment with R / 3 version 4.6C with IS-OIL add-on, BW on Netweaver 2004s, SAP Portal, and Solution Manager. Supported day-to-day functions, including client training.• Developed backup and recovery strategies, as well as client copy and system cloning plans, while providing basis expertise in performance management and optimization.

Installed, administered and monitored over 300 worldwide financial and trade systems critical to operational success. Developed technical documentation.• Developed expertise with SAP APO / BW, Web Application server, CRM 3.1 and 4.0, java applications, Internet Transaction Server, SAP Portals 5.0 and 6.0, OSS notes, varied SAP releases from 3.1I through Web Application Server.• Acted as liaison between customer and internal teams, providing technical expertise that improved business performance. • Ensured consistency of processes and successful team growth by providing training and support to new team members.