•Lead the defining, how to measure, and reporting out success metrics of AI products.•Working as part of a cross-functional team to develop artificial intelligence(AI) products and generate additional value to Viva Customers.•Leading data availability work-streams to deliver strong value proposition for AI products.•Launched product-led growth with end user trials which accounted for 5.2% of total Viva monthly active users and customer nurturing motions which led to an increase in trial conversions to paid.•Lead both discover, try, and buy (DTB) experience and premium usage areas of Viva which led to a 21% increase in trials and identified 3 strategic areas of investment to increase premium usage.•Work cross functionally with engineering, data science, marketing, and design teams to leverage data to preform strategic experiments to determine what areas will lead to greatest business impact. •Define areas of investment and defined objectives and key results (OKRs) based on customer insights and data to achieve the greatest business impact and highest return on spend.

•Leveraged effective communication to motivate and assist teammates in achieving business goals• Resolved complex customer support problems and navigated difficult customer interactions• Mentored teammates to ensure strong coordination between technical teams and sales teams• Possess a deep understanding of Apple hardware and software components

•Apple Certified Technician•Provide exceptional technical support to customers in a fast pace environment•The ability to use one’s resources to learn in the moment is essential to success•Exceptional time management to ensure customer appointments are seen at expected times

•Present enlightening solutions for customer needs while also considering business goals•Collaborating with my team to provide the best possible customer journey•Was able to achieve over one million dollars in sales within first year•Has strong positioning skills to navigate difficult situations and retain customer loyalty.

•Program automations and software interfaces between five enterprise applications. •Identify and resolve eight business pain points and capability gaps by working with stakeholders.•Code modifications for an open-source platform using HTML, XSL, JSON, and JavaScript to meet business needs.•Implement an enterprise architecture application, Essential Cloud, for storage and visualization of business processes, business capabilities, pain points, application interface data, and projects.

•Assisted in managing software projects and ensuring successful and timely completion of milestones•Communicated with software engineering teams to ensure four software engineering projects were completed to proper specifications•Assisted in creation of statements of work and purchase orders with software engineering partners •Acted as a liaison between engineering teams and business users to ensure both sides of the organization are aligned