Amal Saleh Csm®,Safe® 5 Agilist, Itil® Email & Phone Number

Cairo, Cairo Governorate, EG

Cairo, Cairo, Egypt

• Orchestrating continuous management of external and internal customer expectations to foster positive relationships.
• Exercising leadership in service delivery, conflict resolution, and ensuring efficient execution of team processes and tasks.
• Adhering to security and compliance directives, prioritizing them, and taking responsibility for identifying customer needs within the business context.
• Overseeing day-to-day project operations, strategically reducing costs without compromising customer satisfaction.
• Establishing partnerships and collaborating with team leaders to define company services, delivery criteria, and solutions for potential issues.
• Meticulously documenting, communicating, and enforcing project deliverables, roles, milestones, and timelines.

• Successfully managed project delivery from initiation to deployment for multiple clients concurrently.
• Develop and manage all aspects of project and program engagements, including planning, partner relationships, communications, resources, budget, change, risks, and issues.
• Manage multiple related projects to ensure alignment with and direct support of strategic objectives.
• Report on project success criteria, results, and metrics, and oversee test and deployment management activities.
• Work creatively and analytically in a problem-solving environment, promoting teamwork, innovation, and excellence.
• Provide regular status reporting on project milestones, deliverables, dependencies, risks, and issues.

Egypt

- Handle all project management tasks such as project planning, configuration management, reporting, effort estimate, development team management, and project conformance to company quality standards - Track progress and review project tasks to make certain deadlines are met appropriately. - Updating project plans to include agreed changes. - Responsible.

Knowledgenet

- Manage and supervise team of 3-6 quality engineers- Gathering clients requirements and create Functional and Use-case requirement document- Responsible of developing the usability requirements and assure their appliance- Review test cases scenarios - Perform ad-hoc testing- Prepare testing effort & schedule with the project leader. - Analyze and track.

Knowledgenet

- Handle project deliverables quality, audit reviews, and project conformance- Prepare requirements defect and project reliability reports - Prepare and Review requirements and design documents- Create, review, and update project test plan and test cases - Prepare traceability matrix for requirements against test cases- Execute test cases, test plans, and.

- Handle project deliverables quality, audit reviews, and project conformance- Prepare requirements defect and project reliability reports - Review requirements and design documents- Create, review, and update project test plan and test cases - Prepare traceability matrix for requirements against test cases- Execute test cases, test plans, and regression.

- Improve customer deliverables quality- Develop, execute, and maintain test plan and test cases to ensure best achievable project quality- Follow up and test defects after delivery - Involve in training customer on developed system - Trigger the measurement of effectiveness of testing per project

- Create test cases, UI testing, stress testing, and user manual testing - Upload application on server and close open bugs