Amal Samir Email & Phone Number

Cairo, Egypt

• Technical support network engineer at D-Link Dubai through Queue Outsourcing company in Egypt.• Providing phone and mail support for D-Link network products.• Asking customer targeted questions to quickly understand the root of the problem.• Identifying customer service issues and proactively solving them.• Document all troubleshooting and case management actions via ticketing system.• Escalate unresolved issues to appropriate internal teams.• follow with clients to… Show more • Technical support network engineer at D-Link Dubai through Queue Outsourcing company in Egypt.• Providing phone and mail support for D-Link network products.• Asking customer targeted questions to quickly understand the root of the problem.• Identifying customer service issues and proactively solving them.• Document all troubleshooting and case management actions via ticketing system.• Escalate unresolved issues to appropriate internal teams.• follow with clients to ensure that their products are fully functional after troubleshooting. Show less

Giza, Al Jizah, Egypt

• Conduct market research to find answers about consumer requirements, habits and trends• Brainstorm and develop ideas for creative marketing campaigns• Assist in various areas (content development and optimization, advertising, events planning etc.)• Plan and execute initiatives to reach the target audience through appropriate channels (social media, e-mail, TV etc.)• Knowledge of HTML, CSS and web development tools