Aman Faizal Email & Phone Number

Sharjah, Sharjah Emirate, United Arab Emirates

• Overseeing four computer labs, ensuring devices and peripherals (laptops, PCs, printers, projectors, and smartboards) are fully functional, updated, and ready for use.
• Managing both wired and Wi-Fi networks, optimizing performance, ensuring security, and troubleshooting issues across the school's network.
• Office 365 & Teams Management: Administering Microsoft 365 accounts for students, faculty, and staff, including Teams configurations for online collaboration (Wi-Fi access) and class activities.
• Overseeing the operation of HP ProLiant servers (ML350 Gen9 & DL360 Gen10), QNAP NAS, ensuring data storage, backup, and recovery strategies are in place.
• Managing the Sophos XGS 4500 firewall to protect against unauthorized access, configure network security rules, and monitor for potential threats.
• Administering and optimizing cloud services on AWS, ensuring cost-effective deployment and management of virtual resources.

Dubai, United Arab Emirates

• Assembled PCs, installed operating systems, and configured software: Crafted high-performance workstations with 98% reliability, optimizing network setups and ensuring reliable backups, resulting in a 25% increase in.
• Provided remote and on-site troubleshooting for diverse IT issues: Enhanced system performance and minimized downtime by 20%, effectively resolving a variety of hardware and software issues.
• Conducted comprehensive troubleshooting: Addressed issues with printers, hardware, networking, CCTV, and VoIP systems, focusing on data security and achieving a 95% resolution rate.
• Upgraded hardware and software: Improved performance by 30% and implemented a robust data security framework, ensuring the integrity of organizational data and reducing security breaches.PROJECTS:
• Developed and implemented IoT home automation systems for clients, enabling remote control of appliances via custom apps, web dashboards, and voice assistants, resulting in a 15% improvement in energy efficiency and.
• Network Design and Implementation for Multi-Compound Villa Network: Collaborated with a colleague to design and deploy a budget-conscious network solution across two villa compounds (35 rooms, over 160 users)..

India

• Resolved 90% of iOS/macOS hardware/software issues on the first attempt, maintaining high repair standards and ensuring seamless customer experiences.
• Delivered clear communication and support for technical issues, providing guidance to customers and supporting repair operations resolving an average of 10 cases per day and contributing to a 90% customer satisfaction.
• Supported sales, maintaining an up-to-date of processes which resulted in a 20% boost in sales efficiency.
• Completed 318 courses and exams via the Apple Technical Learning Administration System (ATLAS), ensuring comprehensive knowledge of Apple’s service standards (Credential ID: A20D694E7B)

Diploma In Network Administration, Hardware And Networking, A

MCSA, RHCSA, CCNA, A+, N+, Office365

Bachelor Of Commerce - Bcom

12Th Cbse, Humanities/Humanistic Studies, B1