•Experienced in Power BI, skilled in handling large data sets for reporting, and creating insightful dashboards for data-driven decisions• Provide high-level strategic consulting to internal teams, shaping the direction of operations and business strategies.• Efficiently manage downtime to optimize skill enhancement, training, and contributions to internal projects while maintaining high billability levels.• Conduct data analysis, including analytics, to support strategic decision-making.• Utilize data sets to identify trends, generate reports and dashboards, and present findings to stakeholders.• Engage with executive-level stakeholders, both internally and externally, to present findings and influence strategic decisions.• Lead innovative initiatives and drive business transformations, fostering change and agility within organizations.• Spearhead efforts to redesign and optimize complex business processes to enhance efficiency and value creation.• Identify areas for improvement and make recommendations for changes that increase efficiency, productivity, and profitability.• Collaborate across various functions and geographic locations to achieve business outcomes and deliver value.• Stay abreast of industry trends, emerging technologies, and best practices, indirectly contributing to the development of innovative solutions for clients

• Acted as a single point of contact for all customer-related operations, bridging the gap between account managers and Geo leads.• Played a key role in developing product strategy, understanding customer needs, and defining requirements.• Fostered strong client relationships and implemented effective Client Engagement methods.• Conducted regular project review meetings with Operations Managers, providing updates on new product features and training materials.• Deployed lean business operations processes across various clients.• Managed interactions with product vendors and provided timely feedback to stakeholders.• Identified and reported issues to the Vendor Manager for warranty resolution.• Proactively assessed delivery risks and developed Risk Mitigation Plans.

• Collaborated with senior management to define strategic operational goals.• Oversaw and managed the organization's fiscal operating and capital budget, including expenses.• Successfully led cross-functional project deployments for multiple clients.• Developed and executed a comprehensive delivery plan, including SOP, SLA/AMC agreements, timelines, communication plans, daily reporting, resource allocation, and categorization (billable/non-billable), including warranty services.• Optimized logistics processes to reduce revenue leakage.• Efficiently managed and organized client data.• Maintained daily communication and coordination with the client's ground team.• Monitored product performance and provided timely feedback to the Vendor Manager.

B2C sales. Acquired good experience in sales, strategizing, new customer acquisition, and sales analysis.