Chief Technology Officer
CurrentProduct Growth • Led the deployment of India's first digital collections SAAS platform for HDFC and SBI, extending service to 14 banks and 3 NBFCs, which scaled monthly revenues by 40x within 14 months with 68% margin. • Developed a B2B white-labeled LTV Boosting Platform for banking partners, adding value of 8000 Cr per client. Launched instant features like Loan on Cards, Transaction to EMI, Card Enablement, Card Upgrade, and Limit Enhancement. • Enhanced engagement by 128% and slashed costs by 34% with an automated campaign orchestration engine.Technical Innovation • Spearheaded open banking initiatives, building an API platform and securing 10+ strategic partnerships • Implemented RPA and intelligent automation, streamlining operations and saving 2600+ hours monthly. • Powered a 340% increase in customer acquisition with a real-time data analytics platform. AI Transformation • Launched an AI-powered compliance and insights platform, achieving 95% accuracy in voice compliance and reducing manual review times by 88% using Generative AI, NLP, and Voice AI. • Enhanced campaign tools with MAB and Bayesian models for experimentation and Reinforcement Learning (RL) models for performance optimization, boosting revenue by 31%. Compliance Excellence • Fortified security with zero-trust architecture, ensuring zero breaches (8+ years), and fostering customer confidence. • Achieved PCIDSS, ISO 27001, and ISO 27701 compliance • Successfully navigated RBI Cyber Security Framework, DPSC Compliance, and Data Localization audits. • Streamlined and automated compliance, reducing the bank’s onboarding time from 75-90 days to 10-14 days.Leadership & Management • Scaled a high-performing team from 11 to 100+, fostering innovation and data-driven decision-making. • Presented technology roadmaps and project updates to client boards, securing buy-in for major initiatives