- Looking over the daily operations of the customer support team.- Making weekly, monthly & Quarterly summary report for review purpose with different stakeholders including the regional Sales Team. - Managing fraud cases: leading the investigation, providing report, classifying each fraud case and be - responsible for fraud case resolution.- Performing full duties of Shift Leader on weekends and when required.- Handling complaining clients when necessary… Show more - Looking over the daily operations of the customer support team.- Making weekly, monthly & Quarterly summary report for review purpose with different stakeholders including the regional Sales Team. - Managing fraud cases: leading the investigation, providing report, classifying each fraud case and be - responsible for fraud case resolution.- Performing full duties of Shift Leader on weekends and when required.- Handling complaining clients when necessary (non-trading complaints mainly).- Working with the team to ensure Quarterly set KPIs are met by all team members.- Monitoring QA, DSAT, and conducting sessions with the agents to provide them feedback on their interactions.- Assisting with new hire interviewing process. Show less

- Answer client’s questions related to the company. services via live chat, phone, and email.- Escalate client’s requests and complaints to appropriate specialists.- Perform other ad hoc tasks assigned by the manager.

- Managing accounts of US clients on Alibaba Platform and promoting their brand and product by optimizing it.- Conducting meetings with Product owners Bi-weekly to review the ongoing campaigns progress.- Check inquires of clients and respond to them within the stipulated time frame.

- Responsible for check-in & Check out, the billing process, adhering to SOP.- Management of Front Office effectively. - Sales of Memberships, gift vouchers, Products. - Work on different aspects of revenue generation in order to achieve the monthly target.- Conducting language training for staff, workforce management - Responsible for managing Petty Cash, Inventory, Accounts.- Keeping a record of Customers details for excellent service, and was also responsible for… Show more - Responsible for check-in & Check out, the billing process, adhering to SOP.- Management of Front Office effectively. - Sales of Memberships, gift vouchers, Products. - Work on different aspects of revenue generation in order to achieve the monthly target.- Conducting language training for staff, workforce management - Responsible for managing Petty Cash, Inventory, Accounts.- Keeping a record of Customers details for excellent service, and was also responsible for Administrative things of Branch. Show less