Managing projects of IOS apps and web development for multiple clients in the US. This included the following responsibilities:Planning & Governance• Review contractual scope, update strategic plan and managing the teams.• Daily/weekly/monthly client calls, preparing dashboards and other performance oriented graphs.People Management• Team conduct, shift mapping, appraisal, team bonding activities, build trust, up-skill enabling and value creation.Finance & Budgeting • Track milestones, engage with BFM, Invoices and ensuring margins are met. Facilitate and track PO creations, facilitate invoice clearanceCompliance and AuditsLeading the internal audits as well as external auditsQuality MetricsInvolved in generating the Governance & Quality assurance of reports of Projects.• Facilitating and coordinating with HR and delivery for customer's e-CSAT

Worked in British Telecom for maintenance projects of Telephony, IP telephony, IP networks, EPABX , Cisco networks, broadband services etc. The employee count of around 3500 plus provided managed services to the client.Contract Management• Reviewing the various contract copies and compliance documentation. .Coordinating with the legal team and ensuring the possible risks are mitigated and taken care of.• .Reviewing all the major account documents like the MSA's , SOW's etc.Finance• Facilitate and track PO creation, facilitate invoice clearance and PO utilization and tracking• Working closely with the delivery teams for budget allocations and keeping a check on the resource numbers meeting the budgetsCustomer interactions:• Meetings & Reports: Preparing various reports on account level and conducting meetings with the client leadership on various aspects like effective seat allocations considering ramp ups/ ramp downs, attrition rates, system upgradations and compliance checks.Compliance and Audits• Checklist, documentation, proactive audits checks and follow up for audit action points closure.• Working with the project SPOC's to ensure all compliance checks are being met and in place• . . .Conducting internal audits like Infosec audits and external audits like STRADA audits as per the defined timelines and schedulesInfrastructure support.• Utilization and tracking of seats at different location across the globe. Providing options for new business ramp-up with minimum cost implication.• Managed complete set up and Accreditation of the ODC's for the client, which included client server imports, setting the servers by coordinating with the internal tech teams, cable installations, system ordering and getting them set up as per the client's requirements, getting all compliance requirements met.

Diagnose and identify faults related with Avaya Networks EPABX systems namely Norstar, BCM ( Business Communication Manager ) and Avaya IP Office.A team of around 50 worked for British Telecommunication EPABX's support projects for Business Communications Manager, Norstar and Avaya IP Office.In depth experience working withAvaya IP Office ManagerAvaya Aura Communication ManagerUnified ManagerContact Center , CCR ReportingProgramming Auto attendants, lines, extensions, hunt groups, IP phones, night groups etc.