Service Delivery Manager
Current- Managing projects of IOS apps and web development for multiple clients in the US. This included the following responsibilities:Planning & Governance
- Review contractual scope, update strategic plan and managing the teams.
- Daily/weekly/monthly client calls, preparing dashboards and other performance oriented graphs.People Management
- Team conduct, shift mapping, appraisal, team bonding activities, build trust, up-skill enabling and value creation.Finance & Budgeting
- Track milestones, engage with BFM, Invoices and ensuring margins are met. Facilitate and track PO creations, facilitate invoice clearanceCompliance and AuditsLeading the internal audits as well as external.
- Facilitating and coordinating with HR and delivery for customer's e-CSAT