Aman Osmonov Email and Phone Number

• Performed manual testing of new products on a base of web, mobile and CRM systems• Participated in launch of new telecom products and services for client base of over 1,5 million subscribers• Performed Sanity, Smoke, API, Regression, Acceptance Testing of Customer Management systems, Case Management system, Charging system, and Provisioning systems• On a recurring basis validated defects/fixes in products/services• Provided post-analysis of recurring bugs to engineers to improve the troubleshooting process• Designed test plans/cases and checklists for new products• Ensured the quality of developed products• Created templates for testing, guides for novices in a Knowledge Base

• Provides technical support & system/application guide to end-users• Assess management: ensuring the correctness of the provided access to the BSS systems by the SOD matrix within target dates• Incident management: correcting minor incidents with little impact on subscribers and assisting L2 engineers in resolving incidents with high impact• Event management: monitoring BSS system alarms, adding new hosts for monitoring, checking, processing events in a tracking system for vulnerabilities of BSS systems in SIEM Qradar• Performed manual testing of products on a base of web, mobile and CRM systems• Provided post analysis of recurring bugs to engineers to improve the troubleshooting process• Ensured achievement of high KPI indicators (>99%) in the Incident Management process