Aman Pandey Email and Phone Number
I am driven by a passion for technology and the satisfaction of solving complex technical challenges with precision and efficiency. With a strong foundation in Electronics and Communication Engineering, my career journey has evolved from web development to becoming a seasoned leader in network security operations.Now serving as Manager Operations - Cisco TAC at Capgemini Engineering, I lead high-performing teams to deliver exceptional customer support and operational excellence. Over the past eight years, I have honed my expertise in resolving diverse network and security challenges, specializing in Cisco firewalls (ASA/FTD/Firepower) and navigating complex Linux environments. My role has expanded to encompass leadership in escalations management, process optimization, and mentoring teams to achieve service delivery excellence.I have consistently focused on driving key performance indicators and spearheading strategic initiatives to enhance product adoption and foster customer success. By conducting quarterly reviews and maintaining strong relationship-building practices, I ensure a customer-focused service approach that addresses client needs and resolves escalations efficiently. My expertise spans technical solutions, technology consulting, and technical leadership, complemented by effective cross-team collaboration and people management. With an open mind and a commitment to innovation, I thrive in aligning business objectives with impactful solutions that deliver lasting value.Beyond the realm of technology, I am a dedicated problem solver and an enthusiastic lifelong learner. A proud Potterhead and Marvel aficionado, I find inspiration in the worlds of fiction and unwind with a glass of Islay Scotch while reflecting on life’s mysteries.Looking ahead, I am committed to scaling greater heights in my career, leveraging my technical expertise and leadership acumen to foster innovation, enhance customer success, and drive transformative outcomes. Whether ensuring seamless operations, managing escalations, or strategizing for the future, I am dedicated to delivering unparalleled value and building lasting relationships.
Capgemini Engineering
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Technical Operations Manager - Cisco Tac (Leader Customer Delivery)Capgemini Engineering Nov 2024 - PresentGurugram, Haryana, India
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Technical Lead - Cisco TacCapgemini Engineering Jul 2022 - Nov 2024Gurugram, Haryana, IndiaAfter my tenure at Accenture, I returned to Capgemini Engineering as a Technical Lead. In this role:++ Actively manage escalations, ensuring timely resolution and client satisfaction.++ Collaborate with business units to identify and raise product defects, working towards effective resolutions.++ Engage with High Touch Operations Manager, Technical Solutions Architect, and Account Managers to address client issues.++ Supervise a team of fifty engineers, overseeing performance and backlog management.++ Mentor new hires to enhance their understanding of technology and products.++ Maintain backlog tracking and ensure customer satisfaction remains uncompromised.++ Led optimization efforts in lab configuration, reducing ACLs from 70k to 140, enhancing efficiency.In my current role:++Elevated to Cisco TAC Security Solutions Support Team, delivering comprehensive security solutions to Cisco customers.++ Handle escalations from various teams, ensuring swift and effective resolutions.
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Senior Network Security AnalystAccenture Aug 2021 - Jul 2022Gurugram, Haryana, India++ Managed firewalls in client environments, particularly at Intertek and Dyson.++ Supervised all firewall changes and presented them in internal and external CAB meetings.++ Handled emergency changes and addressed technical issues in the network from a firewall perspective.++ Engaged in direct interactions with clients regarding new implementations. -
Technical Support EngineerAlgosec May 2021 - Jun 2021Gurugram, Haryana, India++ Algosec Product Familiarity: Quickly grasped the functionality and features of Algosec's product suite, including Algosec Firewall Analyzer, Algosec FireFlow, and Algosec BusinessFlow.++ Rapid Technical Troubleshooting: Demonstrated ability to rapidly diagnose and address technical issues related to network security and policy management, ensuring minimal disruption to client operations.++ Efficient Customer Support: Provided responsive and efficient customer support by promptly addressing client inquiries and technical challenges, maintaining a high level of satisfaction during the brief tenure.++ Assisted in Product Implementation: Contributed to the implementation and deployment of Algosec products for clients, aiding in configuration tasks and ensuring alignment with network environments.++ Documentation Assistance: Assisted in the creation and maintenance of technical documentation and knowledge base articles to support clients and internal teams, despite the limited duration of employment.++ Collaborative Approach: Collaborated effectively with colleagues from various departments, including Sales, Product Development, and Professional Services, to resolve technical issues and meet client needs.++ Continuous Learning Initiative: Displayed a proactive attitude towards learning and staying updated with Algosec products and industry trends during the short period of employment.++ Quick Problem-Solving Skills: Exhibited rapid problem-solving skills to identify and address technical issues, ensuring the reliability and performance of Algosec software.++ Contributions to Quality Assurance: Participated in quality assurance activities, such as testing new releases and providing feedback, to contribute to the overall quality and security of Algosec products.++ Customer Focus: Maintained a strong focus on customer satisfaction and retention, despite the brief tenure, by delivering high-quality technical support and fostering positive client relationships. -
Network Security EngineerAltran Dec 2018 - May 2021Gurgaon, Haryana, India++ Network Security Engineer at Altran (now Capgemini Engineering), specializing in Cisco TAC Firewall team processes. Handled over 2000 cases during tenure.++ Expertise in network security solutions, proficient in Firewall configuration and troubleshooting.++ Skills include Failover (Active/Standby, Active/Active), filtering, application inspection, Port channel setup, and Load balancing on ASA.++ Resolved ASA/PIX crashes, conducted recovery procedures, and managed Zone-Based-Firewall configurations.++ Expert in configuring and troubleshooting NAT, Access Control Lists (ACLs), Modular Policy Framework, WCCP, DNS-doctoring, Nat-Reflection, and AAA on Firewall systems.++ Managed DHCP, DHCP relay, DNS, TCP state bypass, SNMP, and Syslog server configurations, with a focus on network attack mitigation.++ Skilled in configuring and troubleshooting Dual ISP setups with SLA and maintaining IPSec Site-to-Site VPN on Cisco devices.++ Conducted Cisco ASA and IPS system software and GUI updates, including upgrading ASA / IPS in High availability environments.++ Proficient in configuring and troubleshooting dynamic routing protocols such as EIGRP and OSPF on ASA devices.++ Expertise in IPSEC configuration and troubleshooting, with a solid understanding of VPN and remote access technologies.++ Provided technical expertise in Installation, configuration, upgrade, troubleshooting, and recovery of Firepower Threat Defense (FTD)/Firepower (NGIPS)/Firepower Management Centre systems within Cisco TAC.++ Managed the configuration of IPS module in inline and promiscuous mode, policy creation, and troubleshooting Policy deployment issues on Firepower systems.++ Proficient in configuring and troubleshooting Security Intelligence, URL filtering, application-based filtering, and malware inspection features on Firepower systems.++ Demonstrated expertise in setting up FTD high availability and utilizing Flex-config for configuration and troubleshooting purposes within Cisco TAC. -
Digital Product And Innovation InternGartner Jun 2017 - Sep 2018Gurgaon, IndiaProfile Summary:1. Content Strategizing and Following up on the requests provided by our research teams, In order to give the raw content a "Digital-Face".2. Webifying the content using Adobe Experience Manager from its v5 to v6.4.3. Manage the expectations of stakeholders throughout the lifecycle of the project.4. Experience of dealing with multiple stakeholders.5. Ensure that information systems are put in place to meet the information requirements of all stakeholders.6. Coordinate effective communication among teams and stakeholders.7. Delivering the assigned project under the agreed SLA and balancing out the right quality of the content that's being delivered. -
Trainee In Signalling And Telecommunication Dept.Delhi Metro Rail Corporation Ltd Jun 2015 - Aug 2015New Delhi Area, IndiaCollege Summer Internship:1. Learned about the designing of "Track Circuitry" and Its Applications associated with it.2. Experienced the D.M.R.C life and its associated field work closely.3. Gained the knowledge on the technologies involved in structuring the Hi-Tech station ambiance.
Aman Pandey Skills
Aman Pandey Education Details
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Jre Group Of Institutions, Greater NoidaElectrical, Electronics And Communications Engineering -
Bbl Public School, BareillyScience
Frequently Asked Questions about Aman Pandey
What company does Aman Pandey work for?
Aman Pandey works for Capgemini Engineering
What is Aman Pandey's role at the current company?
Aman Pandey's current role is Technical Operations Manager - Cisco TAC (Capgemini Engineering), Leader Customer Delivery | (Ex-Accenture, Ex-Gartner).
What schools did Aman Pandey attend?
Aman Pandey attended Jre Group Of Institutions, Greater Noida, Bbl Public School, Bareilly.
What are some of Aman Pandey's interests?
Aman Pandey has interest in Social Services, Civil Rights And Social Action, Politics, Environment, Education, Science And Technology, Disaster And Humanitarian Relief, Animal Welfare, Health.
What skills is Aman Pandey known for?
Aman Pandey has skills like Teamplayer, Leadership, Management, Computer Skills, Microsoft Office, Public Speaking, Matlab, Innovation And Creativity, Verbal Communication, It Skills, Problem Solving, Technical Skills.
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Aman Pandey
Product Owner | Business Analyst | Data Analysis | Ai & Ml Expert | Business Process Expert | Project Management | 6 Sigma | Cicd | Stake Holder Management | Business Intelligence AnalystNoida -
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Aman Pandey
Software Engineer | Delivering Scalable Solutions With Rust & Javascript | Passionate About Ai/MlNew Delhi
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