Aman Rajpoot Email & Phone Number

New Delhi, Delhi, India

📌 Advanced Excel Proficiency:● Generate reports and MIS using advanced Excel techniques. (Daily and Weekly basis)● Present MIS in visually appealing formats for better understanding and communication.📌Data Analysis with Python (Pandas, Numpy, and Scipy):● Conduct data analysis on extensive datasets using Python.● Handle and analyze thousands of Excel files for in-depth insights.📌 Record Maintenance:● Maintain meticulous records of reports on a daily and monthly basis.● Ensure accuracy and accessibility of all maintained records.📌 Automated Data Solutions:● Develop automated solutions for data processing and analysis.● Streamline workflow efficiency through automation.📌 Cross-Functional Collaboration:● Collaborate with cross-functional teams to identify key insights from data analysis.● Inform decision-making processes through data-driven insights.📌 Data Quality Assurance: ● Implement measures to ensure the integrity and reliability of analytical findings.● Conduct regular checks and validations to maintain high data quality.📌 Data Visualization Improvement:● Continuously enhance data visualization techniques.● Improve communication and understanding of complex datasets through effective visual representations.📌 Training and Support:● Provide training and support to colleagues on Excel functionalities and data analysis techniques.● Foster team-wide proficiency and skill development in data management tools and techniques.

New Delhi, Delhi, India

📌 Disbursed Files Management and Storage:● Handle the storage of disbursed files internally and externally through outsourcing with Writers Information.● Ensure disbursed files are received within 7 business days from across PAN India to the ZipLoan Head Office.● Process received disbursal and non-disbursal files and manage their inward inventory.📌 Deferrals Handling and Completion:● Efficiently managed and closed all deferrals within the decided TAT (From all regions).📌 NACH and PDC Management:● Hand over NACH and PDC to the Repayment Team before the Due date.● Manage quality checks for the NACH and PDC.📌 Reporting and Data Management:● Generate monthly reports on the TAT and quality of disbursed files.● Manage CKYC registration and data for applicants and co-applicants.📌 Business Operations Follow-Up:● Follow up with internal and external teams to ensure smooth business operations.📌 Co-Lenders Agreements and Files Signing:● Managed agreements and file signing with co-lenders like IDFC, IndusInd, UGRO, and InCred.📒 Projects, Ideas, and Solutions:📌 Zero-Cost Barcode Feature:● Implement a barcode feature to reduce manual entry and writing.📌 NACH Automation:● Automate the NACH process to eliminate manual writing.📌 Search Engine and Inward Dashboard:● Develop a search engine and inward dashboard to avoid Excel usage.🏆 Achievements:● Achieved 90% reception of files at ZipLoan-HO within 7 days of disbursement.● Developed a search engine to get the details of Received KITs and PDC.● Achieved 85% NACH and SPDC handover to the repayment team within 7 days of disbursement.● Maintained 0% quality and audit errors in disbursed files.● Achieved 95%+ NACH registration in collaboration with the repayment team.● Created streamlined processes for record management.

Gurugram, Haryana, India

📌 Follow-Up with KIT Signing Agencies:Ensure timely and effective follow-up with KIT signing agencies to facilitate smooth onboarding and documentation processes.📌 Resolution of Discrepancies:Directly communicate with customers to identify and resolve any discrepancies, ensuring accuracy and completeness of all required documents.📌 File Management for Lendig Partners:Send all disbursed files to various lenders, including Clix, IIFL, and DHFL, ensuring adherence to lender-specific requirements and timelines.📌 NACH (National Automated Clearing House) Scanning and Submission:Prepare and send Scan NACH in the required format and size to lenders such as IIFL, ensuring compliance with their specifications.📌 NACH Registration and Re-pickup:Manage the NACH registration process and handle re-pickups as necessary to ensure smooth transactions and timely processing.📌 Data Analysis and Error Reduction:Conduct data analysis on discrepancies to identify patterns and implement strategies to reduce quality errors, particularly for Clix.

Gurugram, Haryana, India

📌 Customer Care Handling with Super-Receptionist Portal (Inbound):Efficiently manage inbound customer interactions using the Super-Receptionist portal to ensure high customer satisfaction.📌 Order Taking and Order Punching on Call (via CRM): Accurately take and process orders over the phone using CRM software, ensuring prompt and precise order management.📌 Order Dashboard Management for Zomato, Foodpanda, Swiggy, and Uber Eats Orders (via Limetray-Merge Software):Oversee and manage the order dashboard for multiple food delivery platforms using Limetray-Merge software to ensure seamless order processing and fulfillment.📌 Customer Feedback Collection and Analysis:Gather customer feedback and perform detailed analysis to generate reports on consumer behavior, leveraging advanced Excel and analytics skills.📌 Reports on Discounted Orders:Create and maintain reports on discounted orders, using line charts in Excel to analyze sales versus discounts for strategic decision-making.📌 Sales Target Achievements for Inbound Orders:Consistently meet and exceed sales targets for inbound orders, demonstrating strong sales and customer service capabilities.📌 Customer Review Management:Engage with customers to encourage positive reviews or address negative feedback on platforms like Zomato, Facebook, and other social media sites.📌 Handling Disputed Customers:Effectively manage and resolve disputes with customers to prevent legal issues, ensuring compliance with industry standards and maintaining business integrity.📌 Advanced Excel and Analytics Skills:Utilize advanced Excel functions and analytical techniques to create comprehensive reports and insights that drive business improvements and customer satisfaction.

New Delhi, Delhi, India

● Monitoring of LAN & Fiber-Cable connectivity.● Router configurations (ZTE, Tenda) and Bandwidth handling.● Handling of customer requests and complaints about Wi-Fi and Landline connections.