Technical Associate
• Managed and secured UNIX/Linux environments by utilizing malware detection tools, performing vulnerability assessments on customer laptops to identify potential viruses and threats, and implementing patches to mitigate security risks and enhance system integrity.• Developed and executed a disaster recovery plan that ensured 100% data recovery during a critical system failure, maintaining data security and business continuity.• Achieved a 100% success rate in hardware upgrades and replacements, contributing to system stability and preventing potential security vulnerabilities.• Provided swift technical support, resolving over 95% of hardware and software issues within the first response, minimizing system downtime.