• Administered CyberArk Privileged Access Management (PAM) platform, including installation, configuration, and maintenance of components such as Vaults, Central Policy Manager (CPM), and Privileged Session Manager (PSM). • Managed user access controls, authentication mechanisms, and role-based permissions within the CyberArk environment. • Implemented security policies and procedures to ensure compliance with industry regulations and internal standards. • Conducted patching of CyberArk components to address security vulnerabilities and maintain system integrity. • Monitored system logs and alerts to detect and respond to security incidents in a timely manner. • Collaborated with IT teams to troubleshoot technical issues and optimize the performance of CyberArk PAM solutions. • Participated in disaster recovery planning and execution, including conducting regular drills to validate contingency measures and minimize downtime.

Eliminated downtime and maximized revenue by providing top project quality control. Answered assistance requests from users and provided step-by-step instructions to resolve issues.• Installed software updates, firewalls, and virus protection on Symantec Endpoint Protection to prevent threats and computer crashes. • Participated in multiple GD’s for the improvement of skills & problem-solving activities. • Handled VIP Support along with critical escalations. • Deployed O365 in user system with outlook configuration and OneDrive access. Make O365 default application for opening Excel, word file etc. • Configured the windows data encryption like PGP (Pretty Good Privacy) & Bit locker for encrypting and securing the data. • Managed Active directory policies and services on end user’s assets. • Performed multiple testing along with Microsoft to resolve issues faced by PAN India HDFC users. • Managed Active directory policies and services on end user’s assets. • Performed multiple testing along with Microsoft to resolve issues faced by PAN India HDFC users. • Hands on multiple tools for capturing the network and system logs, and performed the diagnose. • Configured VPN & RDP in user’s system so that they can do their work from home while the covid 19 pandemic. • Deployed Latest windows 10 patches in user system to minimize the system downtime. • Performed the data recovery for the data which has been lost by users. • Set up new PC systems and laptops for employees including server permissions and security agents.

Cloud Service Models (IaaS, PaaS, SaaS): Skilled in deploying and managing cloud infrastructure and services.Load Balancing (AWS): Experienced in optimizing performance and reliability of applications on AWS.Client-Server Architecture: Developed and maintained robust client-server systems.Server Operating Systems: Proficient in installing and configuring various server OS.Cable Creation: Expertise in creating and managing network cabling.DHCP Management: Efficient in setting up and maintaining DHCP servers.Active Directory: Skilled in managing and securing Active Directory environments.Domain Joining: Top 5% performer in domain joining and integration.