-Responsible for managing the Primary and the secondary research through different channels whether at candidate or at party level- Designing of Campaigns and executions of the same on the ground- Responsible for measuring the success of the campaign through analytical data coming through various sources- Responsible for making the social media strategy end to end plan- Expertise in doing state as well as constituency level ground surveys- Client interactions and daily updates - Responsible for getting the new business for the organisation by interacting with high level party leaders or prospect candidates

Responsible for managing all types of trainings for Sales/Operations and Customer Service development/Operation/Transformation/Hospitality and the entire inbound/Outbound Call Centre across India and Europe markets Responsible for the Content creation in different languages with multiple tools Responsible for Training approx. 16K people across the geography Responsible for generating the revenue and increase in Customer Satisfaction through trainings by creating an impact on business Responsible for managing the entire P&L for Training Function across Countries. Create different Audit Structures/Implementation of Governance Models/Process Map-Gap analysis/NPS/CSAT/Scorecards/Creating Rewards and Recognition programs/ BQM/Project Mgmt. Drive the team to build a Zero Defect culture by managing controllable root-cause defects and ensure implementation of controls and minimize losses.

Responsible for the Capability Building of Approx. 12K of Sales and ServiceResponsible for Managing the assessment and the development center for the Sales Field ForceResponsible for getting the content created all In house by dedicated resourcesBudget ManagementROI Management

Responsible for end to end Retail Training Requirement for 42K Staff selling mobile across IndiaResponsible for Underpinning the Operational Training StrategyDesign, Development and Implementation of an integrated Content Management System and Training Management SystemAgency Management for Training and Quality functionContent ManagementAssure Instructor Competence at Samsung (17)/Third Party (130)Monitor and Re-asses staff PerformanceResponsible for the entire budget for training (Annual 27Cr)Responsible for the entire training effectiveness as well as the ROIReview and Auditing of Operational Training (Quality Assurance)Conducting the Regular Mystery and the Face to Face audits to enhance the customer experience at various Samsung Touch PointsMis and Analysis

Responsible for getting the training Planned and Scheduled for the entire Retail Staff of approx. 3500 across India.Especially responsible for delivering Retail Development Trainings.Identifying Training needs for other departments and coordinating with these departments to fulfil their needs.Responsible for the team KRA, motivation, improvement, personal development plan and growth..Rolled out the Retail Development Plan for all the Retail Staff which is the progression career path for pan India retail staff.Responsible for Annual Training Budget Conducting the Train the Trainer for all the Trainers in the organization .

Responsible for Training and Service Excellence for all the Retail Cellucom establishments across North East part of the country.Designing of Training Modules/Service Parameters.Managing a Team of 2 Assistant Managers and 2 Quality Coaches..Prepare & Present Annual Training Budget/CalendarTraining Needs Analysis to assess and identify the Training Needs of the Concept..Conducting Soft Skills/Sales Effectiveness/Customer Orientation Workshops / Supervisory Effectiveness Workshops..Collate, Analyze & Structure the Content from relevant sources in deliverable format.Design Templates for Post-Measurement Exercise to measure Training Effectiveness

Worked as a Super Trainer for HutchManaging, Designing and scheduling all cross training plan/Modules on the floor and soft launch plan.Conducting Training Need Analysis and Identification of Process gaps.Managed a team of 10 trainers and 8 Quality Coaches..Ensure high standards of service delivery from 250 customer touch points across Haryana.Taking care of the C-sat, Indica, Internal and Outsourced Scores Dialogue monitoring with Proper actionable.Conducting the Calibration Sessions between the auditors as well as the service PartnerDesigning of New processes and policiesHave implemented changes on CRM when it comes to CRE.Supporting the Retail Team in the launch of Hutch Mobile Shop / Hutch Shop by recruiting Key members of the team and arranging for their Trainings on the same

Delivery of New hire orientation and training and floor support post training.Conducting Training Need Analysis and Identification of Process gaps.Managing, Designing and scheduling all cross training plan on the floor and soft launch plan.Track all training report to be sent to the client daily, weekly and after training.Compiling the lessons learnt report after training, which is filled by the client, projects and training in order to improve for the future phases.

Delivering quality solutions within specific time frame to enhance the productivity.Mentor and assist new hires.Conducting Quality Calibrations within the team to ensure that the team exceeds the client’s Quality matrix. Managing the team in my Team Leader’s absence.Attending all Operations call with client taking regularly scheduled one-to-one’s with the operations trainer and team manger operations