Data Analysis and Reporting:1. Generate daily, weekly and monthly reports and update master data on different portals.2. Get data from various portals to develop reports and dashboards.3. Transform data into user-friendly visualization to understand the complete view of businesses.4. Implemented DAX formulas for KPI, various fact calculations for efficient data visualization.5. Automating, modifying and optimizing reports in Excel, Google sheets, Power BI, Google Data Studio, Tableau. Team Management and Operations Optimization:1. Led and managed teams of Operations Analysts and Technical Support Specialists in ensuring smooth operations.2. Led teams responsible for the resolution of Non-Reporting Devices, Software issues, and 24/7 Panic/SOS support for the operations of 30K+ Tanker Trucks across 120+ depots, serving 34K+ fuel stations in India.3. Successfully managed and optimized FASTAG operations for eight business units.4. Enabling data-driven decision-making and leading improvement in operational efficiency.5. Expertly employed Zoho for multipurpose, including invoicing, payment updates, real-time insights, and operational optimization.Resource Management and Technical Leadership1. Conducted product training and KT sessions for colleagues and team members.2. Implemented performance metrics to enhance process efficiency, fostering data-driven decision-making and continuous improvement.3. Developed and implemented SOPs.4. Managed staff rosters, technical inquiries, chaired review meetings.

1. Generating reports and KPIs on a daily, weekly, and monthly basis.2. Translating complex data (Survey, Feedback, Financial, Training, Beneficiary etc.) into impactful reports and for management, sponsors, clients.3. Prepare comprehensive quarterly reports to review targets, goals, program impact, and key highlights.4. Proficiently navigating various portals and providing technical support.5. Led project operations, guideline execution, project KT, technical aspects, and material procurement to ensure project success.6. Designing engaging case studies, success stories, and study modules for magazines and social media.

1. Project status reports on a daily, weekly, and monthly basis till the project lifecycle.2. Prepared various project-related documents, including project progress sheets, payments sheets, target review sheets, SOPs etc.3. Provided technical support to the operation team and field employees.4. Monitor activities, managing operations and timely issue resolution.5. Established partnerships with third-party entities, clients, and vendors.

1. Utilize data visualization for clear presentation of complex data.2. Update various data on daily, weekly and monthly basis.3. Drive decision-making and improvements through data-driven insights.4. Oversee multiple training centers for efficient operations.5. Monitor departmental progress to ensure goal achievement.6. Identify and prepare new centers for inspection based on guidelines.