Aman Sinha Email and Phone Number

Assistant Manager (Supply and Operations) - Proctoring and InvigilationI manage proctoring operations, ensuring smooth execution, resource coordination, and quality control to maintain high service standards.

• Heading the BGV and XAV- Address Verification Team - Pan India.• Successfully managed a dedicated team comprising 5 direct reports, over 100 Gig Executives, and fostered collaboration with 30 strategic vendor partners.• Oversaw workforce management planning, volume prediction and capacity planning.• Implemented optimized resource allocation strategies, ensuring the timely accomplishment of project milestones within specified budgetary constraints.• Conducted comprehensive gap analyses, pinpointing areas for enhancement within existing systems and processes, resulting in a notable boost in overall productivity.• Designed and built the execution processes for all projects under the Audit and Business Development vertical with the senior management.• Help senior management in developing new business verticals with case studies & other collateral.

•Evaluated existing operations and current market trends to identify necessary improvements and capitalize on changes.•Prepared Task Planning Sheets (TPS) to identify proposed tasks and project costs.• Enhanced project efficiency by streamlining processes and implementing automation tools.• Mentored and motivated GIG's workforce simultaneously. Possessing a strong sense of engagement with people.•Met SLAs and internal and external regulatory standards by conducting scheduled procedural and tool audits.

•Tracking the movement & completion of tasks of operations according to pre-defined TAT.•Created new procedures to streamline operations by minimizing average completion times and reducing failure rates.•Increased operational efficiency by developing improved filing systems for confidential client records and reports.•Managed vendor performance to maximize profitability and achieve financial objectives.•Resolved problems through root cause analysis to support client related requests.

• Oversee daily operations, taking full responsibility for meeting daily performance targets .• Monitor key quality metrics at the GIG worker level and ensure they are under tolerance level.• Led the expansion of sourcing, onboarding, and asset distribution across 40 cities in Pan India.• Serving as a crucial link between the ground operations team and the central operations team.• Accountable for the end-to-end process of sourcing, hiring, and deploying gig workers through the team

Running Healthcare Operations, Generating leads, Managing Team, Vendormanagement, Government Liaison• Converting the leads into client.• Adhere to SLAS on conduct of Executive Committee meeting with the DistrictCollector(s), once in every quarter and also represent GVK -EMRI, in all reviewmeetings in the District conducted by Govt. Authorities• Responsible for handling maximum emergencies possible in the assignedterritory through the optimum utilization of available resources throughproper manpower planning & positioning, better fleet management to ensuremaximum uptime of ambulances.• Ensure cordial relations with the Media, conduct press meets periodically andensure optimal media coverage about 108 services in the assigned area ofoperations.• Responsible for conducting brand awareness campaigns/activities/publicengagement activities, Presentations, Events, Co-Branding etc.• Identify and develop New vendors (Fleet, Fuel, Oxygen) in district/ assignedarea of operations and effectively manage vendor relations for smoothoperations.• Handling & Dissemination of MIS Reports