As a Quality Assurance Analyst at Bluevine, I ensure that our products and services meet the highest standards of quality and customer satisfaction. I work with cross-functional teams and evaluate their calls, chats and emails & I also provide feedback and recommendations to improve the quality and customer experience on interactions.I have over 7 years of experience in quality assurance, customer support, and call center administration, working for leading companies such as Goldman Sachs and Conneqt Business Solutions. I have a Bachelor of Commerce degree from Devi Ahilya Vishwavidyalaya and a Six Sigma Green Belt certification. I am an effective communicator, team leader, and problem solver, with strong analytical, organizational, and interpersonal skills. I am self-motivated, confident, and willing to take on new challenges and responsibilities. I am committed to continuous improvement and learning, and passionate about delivering excellence and value to our customers and stakeholders.