- Strategically managed a portfolio of employee banking and cash management clients, ensuring exceptional service delivery and customized financial solutions.- Acted as a primary point of contact for high-value clients, addressing their financial needs, and providing advisory services on banking and cash management products.- Developed and implemented tailored strategies to optimize cash flow, streamline processes, and enhance financial performance for corporate clients.- Conducted regular financial reviews, analyzing client portfolios and suggesting appropriate adjustments to meet evolving business objectives.- Provided guidance and support in the onboarding process for new clients, ensuring a smooth transition and understanding of available banking and cash management services.

- Checking of Account Opening Documentation as per Regulatory requirements of Bank Operations manual and SBP in Employee Banking & Cash Management - Update Common Reporting Standards (CRS) and FATCA as per client Information - Customer Support: Providing prompt and responsive customer support to employees, addressing queries, resolving issues, and offering guidance on banking products and services.- Manage Account Openings in an effective manner and complete work targets.- Monitored client satisfaction levels and implemented strategies to enhance client experiences and drive loyalty.

My primary job was to review, analyze and follow up on chargeback disputes efficiently and accurately. We used to work with various card networks that included Mastercard and VISA.Raising disputes as per client's request through call and ticketing portal(CEMS). Ensured the follow-up on the disputes to smoothen the communication with the dedicated teams that included Dispute Resolution Unit (DRU) and Fraud Risk Management Unit (FRMU).Raising Ticket in system as per client Requirements and also follow up these tickets with Relevant department to resolve customer issue ASAP

• Assisted in developing and implementing risk management policies and procedures to ensure regulatory compliance.• Assisted clients to understand thorough credit analysis of commercial loan applicants, including assessing their financial statements, credit history, and other relevant factors, to determine their creditworthiness and assess risk.• Processed dial-a-cheque and cash-on-call loan applications in accordance with established policies and procedures, including evaluating collateral and determining appropriate interest rates.Identify issues related to processes, conduct root-cause analysis, and propose solutions by working with cross-functional teams.• Manage the delivery of regulatory changes in order that they are delivered timely with seamless client experience and in a cost effective manner. • Utilized sales and marketing strategies to increase revenue and expand the bank's customer base, including cross-selling financial products and services to existing clients.• Cross Selling ANR Products to achieve budgeted NSR per quarter along with the services.