An Enterprising & Charismatic Leader with Exceptional Leadership, Team Management, Consensus Building, Project Management, Negotiation & Interpersonal skills; with excellent communication skills & a strong process-oriented approach. 7+ years experienced Six Sigma certified Senior Service Deliver Manager & Customer Success Expert possessing a track record of spearheading cross-functional teams to manage large-scale customer support operations across multi-million dollar organizations. Skilled in formulating key strategies, automating processes while managing product engagement to drive customer retention. Digital Marketer with a demonstrated experience of obtaining growth and ROI for SMEs and Brands spanning across several verticals.Adept at fostering stellar business relationships to deliver compelling value to stakeholders.A Consistent Performer, resourceful in business process reengineering based on Six Sigma to enhance process efficiency; an exemplary Stimulator with indomitable urge & perseverance to deliver business excellence.Widely appreciated for enhancing project management, Customer Experience & Sales, setting-up new processes, and Six Sigma implementation and recognized for bottom-line improvements thru transformation in delivery capability, cost savings thru service efficiency, high performance in Operations, and Top-line impact thru New Business Models.