Aman Agarwal Email & Phone Number

San Jose, California, United States

San Francisco, California, Us

- Product led growth: Conversational AI product feature development, A/B experiments for MVP and GTM launch plans; streamlined B2B enterprise merchant onboarding and activation; self serve third party vendor integrations and onboarding playbooks for Ops; Market segmentation, merchant discovery and Phone ordering platform feature prioritization;- B2B support infrastructure setup: Performance dashboards and growth campaigns Feedback, support, satisfaction survey and refunds BPO/local workforce self serve tooling launch and performance scorecards: real time information assistance ops tool, CRM platform design and migration, established performance management controls -Business OKRs and performance management: Weekly metrics management, root cause analysis and back to health strategic plans (automation or ops tooling/process improvement/GTM playbook shift) with cross functional stakeholders across Product, Engineering, Support Workforce, Analytics, Operations and L&D

San Francisco, California, Us

- Marketplace growth: weekly OKR review with sales leadership de-risking opportunity pipeline; launched automated marketing campaigns and SDR based prospecting - Strategic growth initiatives for Holdouts: merchant discovery, 3P vendor partnerships and go to market - Sales territory design revamp: leveraging seller feedback and buyer conversion analytics

Stamford, Ct, Us

- Salesforce CRM design: Designed top of funnel sales process to align with customer's buying journey, through market research and best practice interviews - Growth initiatives by enabling seller productivity: Launched winback programs, streamlined internal booking and crediting processes resulting in 25% reduced issues, and automated top of funnel lead generation, qualification and outreach efforts, enabling 2X net new closes

Stamford, Ct, Us

- Strategic GTM shift in Support playbook: Presented to the CEO and executive leadership, and obtained approval to launch global program in 2 weeks, estimating 15ppts uplift in customer retention. Translated into a Center of excellence, and fighting force during the pandemic. Supported budget preparation for FY2019 in collaboration with Finance and Legal - Operational process improvements: Established support territory allocation, accelerating delivery time by 90% and saving frontline support managers' productivity by 5 hours/week. Led global pilot for accent neutralization to improve remote customer engagement

Stamford, Ct, Us

- Monthly Product Performance Reviews: Led leadership syncs across Finance, Product, Sales, Research and Support, recommending targeted growth and renewal strategies, for risky clients / opportunities - Growth initiatives: Identified $1M growth opportunity via controlling user license violations, improved monthly user engagement by 20ppts by optimizing newsletter content through customer interviews and focus group feedback at Gartner annual conference

Evanston, Il, Us

- Client Management: Led weekly client meetings and vendor workshops to brainstorm data strategy across 6 vendors- Business Intelligence Analytics: Developed Microstrategy based reporting dashboards for 250+ client users, to enable sales targeting and opportunity conversion. Instituted best practices to improve dashboard quality through weekly bug triaging and proof-of-concept demos, reducing errors to <5% in 3 months

- Developed a media website as an interface between University alumni and current students, staging college on goings and updates, and post-college career development stories.- The site statistics rose to an average of 320 unique visitors and 2670 page views per day, gainingpopularity at national and international levels.- Formulated sub teams for content, technical and marketing spheres; coordinating the same for proper content management on the website.

Munich, De

- Managed metro rail electrification for Delhi Metro and Gurgaon Rapid Metro Rail projects.- Designed single line diagrams (SLDs) and electrical layouts and supervised draftsmen on AutoCAD.- Prepared HV & LV/ Control Cable Schedules and Control & Monitoring Sheet.

Gurgaon, Haryana, In

Studied SCADA systems; visited NRLDC, POSOCO and PGCIL 440/220V AC substation at Jabalpur.

Master'S Degree, Engineering Management

Bachelor Of Engineering (Be), Electrical Engineering

High School, Science And Mathematics