• Monitoring and maintaining bank accounts and transactions to ensure accuracy and compliance with regulations.• Assisting with customer service inquiries, providing support and resolution of issues.• Coordinating with other departments to ensure compliance with anti-money laundering (AML) and know-your-customer (KYC) regulations.• Conducting due diligence on clients and identifying high-risk transactions, clients, and countries.• Ensuring that all operational activities are compliant with regulatory requirements and industry best practices.• Identifying & reporting suspicious activity regarding potential money laundering & terrorist financing activities.

• Dealing with customers face-to-face, over the phone, chats and via email.• Assisting customers with finding suitable products or services.• Handling payments and processing returns, refunds and exchanges.• Dealing with customer feedback, concerns and complaints.• Dealing with stressful situations and emergencies in a professional manner, and ensuring that • customer's concerns are promptly addressed • Liaising with suppliers and different teams on a regular basis.

• Preparing statements showing income and transactions.• Dealing with sales invoices, income, receipts, and payments.• General office duties such as filing, scheduling meetings etc.