Handles cash registers with 100% accuracy, assist customers at self-checkouts, Promote credit card service, Walmart protection plans, charity iniatives sponsered by the organisation. Provided exceptional customer service in order to ensure a positive shopping experience and drive customer loyalty. Manage customer service desk, Process valid returns and exchanges, answer inquiries, recieve and make daily phone calls. Perform all the courtesy desk tasks and ensure better customer satisfaction.

Handled cash registers with 100% accuracy, assisted customers at self-checkouts, promoted credit card service, Walmart protection plans, charity iniatives sponsered by the organisation. Provided exceptional customer service in order to ensure a positive shopping experience and drive customer loyalty. Managed customer service desk as well. Processed valid returns and exchanges, answered inquiries, recieved and made daily phone calls. Performed all the courtesy desk tasks and ensured better customer satisfaction.

1. Resolves problems, improved operations and provided exceptional service.2. Demonstrated respect, friendliness and willingness to help wherever needed.3. Gained strong leadership skills by managing projects from start to finish.4. Identified issues, analyzed information and provided solutions to problems.5. Assisted with day-to-day operations, working efficiently and productively with all team members. 6. Used critical thinking to break down problems, evaluate solutions and make decisions.7. Ensure service delivered to customers meets contractual Key Performance Indicator (KPIs'). 8. Track, document and retrieve information in call tracking database.9. Adhered to appropriate legal scripting when required.