• Spearheaded Generative AI initiatives to analyze survey data, uncover patterns of customer discontent, and deliver actionable insights, driving improvements in outage resolution and customer satisfaction.• Conducted statistical analyses to monitor key performance indicators, achieving a 30% increase in customer satisfaction and operational efficiency.• Designed and delivered reports and dashboards in Palantir, offering daily, weekly, and monthly insights for enhanced decision-making by stakeholders.• Authored Business and Functional Requirements Documents (BRD, FRD), translating business needs into technical solutions for 10+ enhancements in outage notification processes.• Managed the end-to-end migration of legacy data sources to Advanced Distribution Management System (ADMS), ensuring seamless integration and improving outage management capabilities.• Evaluated RFPs and RFQs for software vendors, driving strategic decisions that optimized costs and increased revenue opportunities.• Produced 20+ knowledge artifacts, including business case studies and IEEE papers, to support strategic initiatives and innovation within the Business Unit.

• Transcribing the MFDEx plus automation document from scratch forIndia’s 15 biggest mutual fund houses.• Using wireframes and process documentation, describe the variousmethods for data population for individual AMCs.• Documenting Motilal’s AMC ($2.5 billion) process for convertingtransactional level data to summary level data.

Roles and Responsibilities:• Worked closely with logistics clients (FedEx) and senior management.• Modernised managing 10+ critical applications across European regions.• Redesigned the work model and monitored server resource utilization efficiency over 80%.• Automated the server monitoring and reporting procedure.• Involved in client servicing and providing customized solutions

Roles and Responsibilities:• Hands-on Training and experience in JAVA and ORACLE.• Worked on Web Applications with existing knowledge gained.