Anna Manchón Sànchez Email & Phone Number

Barcelona, Ct, Es

Barcelona, Cataluña, España

Neuroelectrics is a digital brain health company that develops wireless systems to non-invasively monitor and stimulate the human brain, with main focus on depression, pain and post-stroke rehabilitation.As Customer Success Director, I oversee global post-sales operations with teams based in the U.S. and Spain, managing escalations, optimizing SLAs, and driving customer satisfaction. I also ensure compliance by reporting medical device incidents to regulatory authorities.

In a dual role, led customer support operations and ensured regulatory compliance for medical devices under MDR.

Barcelona Area, Spain

Provided technical support and product validation for customers, contributing to improved satisfaction and reduced claims

Barcelona Area, Spain

Knowledge of European medical device Regulations, American FDA and Health Canada SOR · Performance of the normative documents for the CE marking · Application of the rules ISO 13485, ISO 9001, ISO 14972 · Application of the rules HIPAA and GDPR for the data protection system.

Barcelona Area, Spain

Dealing with the repair, maintenance and inventory of the medical technological equipment of the Hospital · Providing a rapid response to avoid any alteration in the healthcare activity · Periodical reviews of equipment · Installation and updates of any new medical device · Taking part of the decision making process of many tendering processes at the Hospital

London, Reino Unido

Carrying out excellent floor control in the unit to drive a positive guest experience and maximise revenue · Leading by example and coaching when needed · Delivering motivational and educational start-up meetings to the team · Ensuring the team has appropriate levels of information such as daily targets and unit assignments.

Master'S Degree, Dirección De Operaciones Y Calidad

Ingeniería Biomédica, Biomedical/Medical Engineering