Adriana Mancillas Email & Phone Number

Chelsea, Mi, Us

Recruit, lead, train, and mentor an interdisciplinary team of 5-7 crisis support counselors, with a focus on inclusive and equitable workplace management strategies.Project management and oversight of time-sensitive training projects, including a “passport” employee training program designed to support new staff in their learning which centers unique learning styles, uses innovative media and technology for training.Manage crisis support program and support group program staff and volunteer facilitators by providing oversight, training, regular supervision and guidance as needed.

Worked collaboratively with survivors of intimate partner violence and sexual assault to determine their strengths, challenges and goals in the form of one-on-one crisis intervention, advocacy and support group facilitation for Spanish-speaking survivors.Provided court accompaniment and support to survivors navigating the judicial process by sharing information about their rights and options in the civil or criminal justice system. Assisted in the development and implementation of materials and outreach efforts geared towards community agencies serving Limited-English Proficient (LEP) survivors. Collaborated with agencies providing services to LEP and immigrant survivors to strengthen relationships and provide wrap-around support for clients facing challenges with navigating multiple systems.

Provided crisis intervention, support and safety-planning to survivors of domestic violence and sexual assault with empathy, understanding and sensitivity. Lead educational support to survivors and community with information about battering, parenting, and sexual abuse.Provided on-call services to survivors by responding to emergency needs as directed by local hospitals and various police departments in Washtenaw County.Assisted survivors in the completion of Personal Protection Orders (PPOs) as a safety-planning tool.Documented and maintained case records on all services provided for, with or on behalf of clients.Provided advocacy and interpretation for Spanish-speaking survivors and networked with community partners to address service needs and trends specifically affecting Spanish-speaking immigrant survivors of domestic violence and sexual assault.

East Lansing, Mi

Lead a dynamic and collaborative team of client representatives to engage strengths in the work towards common goals.Trained and provided technical support to client service representatives and clients regarding Michigan Medicaid and Medicare benefit eligibility and health plans. Attended workshops and trainings with regards to best practices in organizational leadership in the healthcare field.Effectively resolved customer feedback and proactively addressed their concerns with exceptional professionalism and a courteous attitude

East Lansing, Mi

Helping Medicaid and Medicare beneficiaries make well-informed decisions about their health plans through Information and Referral systems and great customer service.

Columbus, Ohio

Provided Information and Referral services to social service agencies and food pantries in Franklin and Athens County via 2-1-1. Proficient in providing bilingual services to native English/Spanish speakers.

La Feria, Texas

-Performed office duties supporting field activities such as answering applicant calls, supporting recruiters, processing payroll and providing administrative support at my local census office.