Amanda Marquez Email & Phone Number

San Francisco, California

• Achieved an NPS score of 80+, demonstrating strong student satisfaction and service delivery• Guided students through enrollment, advising on eligibility, F-1 visa compliance, and document submission for smooth transitions• Increased student retention by 20% through proactive advising, tailored support, and special offers/extensions• Managed F-1 visa documentation, issued I-20 forms, and ensured SEVP/DHS compliance, supporting scholarship students• Ensured compliance with SEVP, DHS, and regulatory bodies through audits and precise record-keeping• Trained and mentored DSOs across EC USA schools, reinforcing compliance knowledge and team skills.• Led remote operations for three California centers during COVID-19, ensuring continuous student support• Coordinated housing placements and vendor partnerships to secure quality accommodations for students• Reduced delinquent accounts by 95% through efficient payment processing, scholarship collection, and reconciliations• Delivered exceptional customer service via email, phone, and social media, handling high-volume inquiries• Utilized CRM tools (e.g., HubSpot) to track communications, ensure compliance, and maintain records.• Supported the student ambassador program, fostering engagement, community involvement, and leadership• Managed year-round, open-enrollment operations, ensuring smooth service delivery and positive student transitions• Created bilingual (English/Spanish) walk-in and enrollment documents for accessibility• Managed office supplies and coordinated facilities to maintain a safe, functional environment• Mentored new hires and interns, strengthening team performance and compliance understanding• Led training for new project rollouts, including database implementations and process updates• Fostered a collaborative, inspiring work environment to motivate students and staff• Collaborated with an international team across time zones to ensure smooth project execution and service delivery

San Francisco Bay Area

• Assisted with event setup and teardown, ensuring a smooth and efficient transition for guests and staff• Delivered exceptional customer service by serving food and beverages, addressing guest inquiries, and managing special requests• Coordinated with kitchen and event staff to ensure timely food service and seamless event flow• Managed food and beverage stations, maintaining presentation, temperature, and accessibility throughout the event• Supported event planners with decorations, guest seating, and ensuring all event-specific requirements were met• Maintained a clean and organized event environment by clearing tables, replenishing supplies, and addressing any issues promptly• Collaborated with team members to provide efficient service during high-pressure moments, ensuring a positive guest experience• Assisted with post-event cleanup, ensuring the venue was restored to its original condition

San Francisco, California, United States

• Led dynamic art projects and workshops for children, encouraging creativity and skill development in a supportive and inclusive environment• Designed, facilitated, and assisted in engaging lessons that promote self-expression, artistic technique, and critical thinking• Collaborated with a diverse team of educators to create and implement interdisciplinary arts curricula that cater to various learning styles• Worked with students from a wide range of cultural backgrounds, adapting teaching strategies to ensure accessibility and cultural relevance• Contributed to educational programming at a prestigious museum, curating experiences that deepen participants' understanding of art history, techniques, and cultural heritage• Mentored and guided students through individual and group projects, fostering a sense of community and collaboration within the classroom• Engaged students in discussions about art’s role in society, encouraging the exploration of personal identity and global cultures through creative expression• Developed and delivered workshops that integrate multiple art forms, promoting cross-cultural understanding and artistic experimentation• Cultivated a safe, encouraging space for students to explore and develop their own artistic voice while respecting diverse perspectives and artistic approaches

San Francisco, California, United States

• Processed daily floral deliveries and fulfilled customer orders with precision, ensuring on-time delivery and exceptional quality, tailored to client specifications• Designed and created custom floral arrangements, blending established recipes with unique, creative designs to meet customer preferences for special events, holidays, and everyday occasions• Maintained the store’s aesthetic appeal by curating and organizing floral displays, ensuring a visually stunning environment that highlighted seasonal flowers and new arrivals• Managed POS transactions efficiently, handling cash, credit, and digital payments while providing top-tier customer service, addressing client needs, and resolving inquiries promptly and professionally• Collaborated with a diverse team to manage high-volume orders, particularly for corporate clients, weddings, and special events, ensuring seamless coordination and timely execution• Assisted in inventory management, ordering supplies, and keeping track of stock levels to ensure fresh inventory and minimize waste• Fostered long-term relationships with customers, providing personalized recommendations and maintaining repeat business through exceptional service and attention to detail• Worked under pressure during peak seasons (e.g., holidays, weddings), delivering exceptional service while maintaining a high standard of quality

San Francisco, California, United States

• Delivered exceptional customer service in a high-energy, fast-paced retail environment, consistently exceeding customer expectations and driving repeat business• Managed POS transactions with precision, ensuring 100% accuracy in cash handling, credit, and digital payments while balancing registers at the end of each shift• Oversaw daily store operations, ensuring smooth execution of all tasks, from opening to closing, and maintained high levels of customer satisfaction through effective problem-solving and proactive service• Trained and mentored new sales associates, fostering a positive, collaborative store culture and ensuring staff proficiency in customer service, product knowledge, and operational procedures• Coordinated and executed product displays, stock replenishment, and merchandising, ensuring visually appealing, organized store layouts that showcased new and seasonal items• Played a key role in the store relocation project, collaborating with cross-functional teams to plan, organize, and execute a seamless transition while maintaining minimal disruption to customer service and operations, improving operational capacity by 82% • Conducted inventory management, assisted with stock tracking, and worked with management to ensure optimal stock levels and reduced waste, contributing to the store's profitability• Actively engaged in customer interactions, offering product recommendations and assisting with complex inquiries, building rapport, and increasing sales• Contributed to the development of in-store promotions and marketing strategies, helping drive foot traffic and enhance the store's reputation as a local art supplies destination

Pasadena/Los Angeles, California

• Delivered exceptional customer service at a prestigious florist, catering to high-profile and diverse clientele, providing personalized floral consultations and custom designs• Specialized in creating floral and plant arrangements for walk-in purchases and special orders, ensuring high-quality, tailored designs for all occasions• Managed POS transactions with 100% accuracy, maintaining fast-paced service in a high-traffic environment while efficiently processing cash, credit, and digital payments• Processed a high volume of calls in a call-center style, ensuring timely responses and fulfilling customer inquiries and orders with precision and professionalism• Maintained store cleanliness, organization, and product displays to create a visually appealing and welcoming shopping experience• Handled key administrative tasks, including managing sensitive customer data, organizing paperwork, and supporting senior management with daily functions• Mediated customer grievances swiftly and professionally, resolving issues to ensure client satisfaction and long-term loyalty• Managed small business and private client accounts, offering tailored floral services and follow-up to maintain strong, ongoing relationships• Coordinated and executed both small and large-scale corporate events, including floral arrangements, venue setup, and logistical planning for high-profile occasions• Cultivated relationships with corporate clients, ensuring repeat business and satisfaction through personalized service and attention to detail• Provided operational support for the satellite store, handling opening/closing procedures and ensuring smooth daily operations in the absence of senior management• Collaborated with the design team to create seasonal displays and innovative arrangements, driving sales and engaging customers• Contributed to process improvements, optimizing store operations, inventory management, and customer service efficiency in a high-traffic environment

Pasadena, California, United States

• Delivered exceptional customer service as a cashier and supervisor at an independent bookstore, providing knowledgeable assistance and cultivating an inviting atmosphere for customers• Managed point-of-sale (POS) transactions with 100% accuracy, ensuring efficient and error-free processing of sales while balancing registers at the end of each shift• Executed opening and closing procedures, including balancing registers, maintaining store cleanliness, and overseeing store appearance to ensure a welcoming, well-organized shopping environment• Trained and mentored new sales associates, fostering a positive team culture and ensuring adherence to company standards in customer service, product knowledge, and operational procedures• Displayed, stocked, replenished, and organized merchandise with attention to detail, ensuring an aesthetically pleasing and easily navigable store layout• Facilitated merchandise receiving and efficiently processed customer special orders, ensuring accurate fulfillment and timely delivery to enhance the overall customer experience• Coordinated bookings and provided ongoing support to on-staff mediums and advisors, facilitating smooth service delivery and ensuring high levels of satisfaction for all stakeholders involved• Developed and maintained strong customer relationships by offering tailored recommendations, product information, and expert advice on New Age books, spiritual resources, and related products• Collaborated with management to optimize inventory levels, ensuring popular products were always in stock while minimizing excess inventory• Assisted with promotional displays and special events, driving foot traffic and increasing sales by creating compelling product showcases and engaging with customers

Bachelor Of Arts (B.A.), Art History/Sculpture

Art/Art Studies, General

Italian Language, Italian Art History

Semester abroad studying Italian language and Art History in Florence, Italy.