Exceptional customer service with a high level of written and interpersonal communication particularly regarding creation of valuation reports, answering enquiries, appointment setting for valuers and event planning for both client and business functions Administrative duties including but not limited to; highly efficient data entry, filing, scanning, creation and assistance with the development of continued advertising for the business as well as other ad hoc duties.Adhering to strict… Show more Exceptional customer service with a high level of written and interpersonal communication particularly regarding creation of valuation reports, answering enquiries, appointment setting for valuers and event planning for both client and business functions Administrative duties including but not limited to; highly efficient data entry, filing, scanning, creation and assistance with the development of continued advertising for the business as well as other ad hoc duties.Adhering to strict banking processes with regards to collecting payments, invoices and receipts as well as producing timely financial reports when required. Show less

• Calendar management for the Project Manager• Receiving and arranging processing of supplier invoices• Drafting and sending update notices to all contracted builders and team leaders• Drafting and sending correspondence on behalf of Project Manager• Follow up and resolve any progress issues on insurance claims and provide updated responses to clients• Update system database with insurance claim information and other client data• Administration tasks including scanning… Show more • Calendar management for the Project Manager• Receiving and arranging processing of supplier invoices• Drafting and sending update notices to all contracted builders and team leaders• Drafting and sending correspondence on behalf of Project Manager• Follow up and resolve any progress issues on insurance claims and provide updated responses to clients• Update system database with insurance claim information and other client data• Administration tasks including scanning, photocopying, updating databases, emails, faxing, filing and the use of Microsoft Word and Excel. Show less

• Ensuring daily adherence to service levels and contractual obligations with the Bank of Queensland• Creating work plans for weekly volume output and allocation of daily tasks• Monitoring and driving team KPI’s and development plans• Completing monthly peer reviews and one on one meetings with team members• Planning and chairing monthly team meetings• Recruitment planning and interviewing for new staff members• Complaint handling• Liasing with branch staff