• Oversee 20 employees as product owner by conducting regular meetings, tracking key performance indicators (KPIs), and delegating tasks to meet client expectations and ensure task efficiency• Evaluate team progress by utilizing Jira, conducting meetings, and encouraging open communication, allowing more proactiveness within team members and tracking user stories progress skills, knowledge, abilities, or achievements.• Develop dashboards using PowerBI and collaboration with the Agile change team to provide 300+ monthly viewers valuable metrics during organization agile transformation• Implement three Amazon Connect instances with client collaboration, facilitating design sessions, and owning the IT support desk to enable 150+ employees to work from home during COVID.• Support change management, command center, and divestiture activities in a multibillion-dollar merger by reporting 46 projects in cross company meetings and communications

As SAFB Chair I arrange meetings with student leaders and give presentations at the Student Council general body meetings. I have my own committee that creates recommendations for Student Council about how to spend student activity fees for the University. Following guidelines, collecting applications, and keeping track of money designated are also tasks I complete in the position.

• Analyzed metrics and ways of working in call centers using Excel and Tableau to develop Flexible Work Pilot metrics for two call centers• Created visual management boards to enable home delivery pharmacy flexible work pilot for 100+ workers