Amanda Andersson Email & Phone Number

San Jose, California, United States

Spectro Cloud uniquely enables organisations to manage Kubernetes in production, at scale.Our management platform gives effortless control of the full Kubernetes lifecycle, across clouds, datacentres, bare metal and edge environments.

Reading, England, United Kingdom

Bedford

United Kingdom

My role at Hobart was basically a problem solver but to list the main duties and achievements:Pro-active account manager in charge of the Education, Lodging and Airline Catering segments where I identified any account problems by listening to our customers needs as well as examining account history and customer spend behaviour to better assist them making.

Managed many large national accounts by running reports and analysing performanceGathered information on machines with multiple failures and avoidable calls for clientsOversaw escalations and took accountability for issues and problems through to resolutionResponsible for escalations, attending meetings and discussing the SLA figures with clients

Administrator for the largest national accounts and overseeing the day-to-day businessInteracted with clients at site level each day to ensure they were up to date with activitiesProduced reports, chased repairs, and updated customers with progress on queries

Tasked with identifying invoice disputes and ensuring they were credited & re-invoiced correctlyInvestigated complex discrepancies and assisted the credit control team with reducing debt

Kempston

Role focused on creating repair estimates for the Hobart UK service division, resolving technical queries on part numbers and organising the completion of repairs/scheduling

Co-ordinated a team technicians, managed a diary of workflow and responded to customer queries